<?xml version="1.0"?>
<feed xmlns="http://www.w3.org/2005/Atom" xml:lang="en">
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/api.php?action=feedcontributions&amp;feedformat=atom&amp;user=IDT-3</id>
		<title>ICIHelp8.2 - User contributions [en]</title>
		<link rel="self" type="application/atom+xml" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/api.php?action=feedcontributions&amp;feedformat=atom&amp;user=IDT-3"/>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Special:Contributions/IDT-3"/>
		<updated>2026-05-27T05:07:00Z</updated>
		<subtitle>User contributions</subtitle>
		<generator>MediaWiki 1.25.2</generator>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10285</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10285"/>
				<updated>2019-06-12T11:14:54Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10284</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10284"/>
				<updated>2019-06-12T11:12:44Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10283</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10283"/>
				<updated>2019-06-12T10:27:40Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10282</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10282"/>
				<updated>2019-06-12T10:26:26Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10281</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10281"/>
				<updated>2019-06-12T10:18:04Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10277</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10277"/>
				<updated>2019-06-12T05:37:05Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10276</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10276"/>
				<updated>2019-06-12T05:35:31Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10275</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10275"/>
				<updated>2019-06-12T05:33:24Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10274</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10274"/>
				<updated>2019-06-12T04:28:20Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10273</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10273"/>
				<updated>2019-06-12T04:27:18Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10272</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10272"/>
				<updated>2019-06-12T04:25:27Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10271</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10271"/>
				<updated>2019-06-12T04:23:28Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10270</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10270"/>
				<updated>2019-06-12T04:22:15Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10269</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10269"/>
				<updated>2019-06-12T04:21:39Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10268</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10268"/>
				<updated>2019-06-12T04:20:25Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10267</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10267"/>
				<updated>2019-06-12T04:18:11Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10266</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10266"/>
				<updated>2019-06-12T04:17:44Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3.'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10265</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10265"/>
				<updated>2019-06-12T04:17:01Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]3.&amp;amp;nbsp;'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10264</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10264"/>
				<updated>2019-06-12T04:16:17Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]3.&amp;amp;nbsp;'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10263</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10263"/>
				<updated>2019-06-12T04:14:25Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]3.&amp;amp;nbsp;'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]\&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;lt;br/&amp;gt; 6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Click '''the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Attributes'''&amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages. A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10262</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10262"/>
				<updated>2019-06-12T04:06:03Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]3.&amp;amp;nbsp;'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;lt;br/&amp;gt; 6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &lt;br /&gt;
9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 6.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages.&lt;br /&gt;
&lt;br /&gt;
A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&lt;br /&gt;
With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10261</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10261"/>
				<updated>2019-06-12T04:01:02Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]3.&amp;amp;nbsp;'''Click'''&amp;amp;nbsp;''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Click''' the ''Solution Package''&amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;lt;br/&amp;gt; 6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &lt;br /&gt;
9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 6.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages.&lt;br /&gt;
&lt;br /&gt;
A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&lt;br /&gt;
With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10260</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10260"/>
				<updated>2019-06-12T03:57:50Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&lt;br /&gt;
1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3.&amp;amp;nbsp;'''Click''' ''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the&amp;amp;nbsp;&amp;amp;nbsp;[[File:Icon 1.png|RTENOTITLE]] &amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;lt;br/&amp;gt; 6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &lt;br /&gt;
9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 6.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages.&lt;br /&gt;
&lt;br /&gt;
A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&lt;br /&gt;
With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10259</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10259"/>
				<updated>2019-06-12T03:57:26Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&lt;br /&gt;
1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3.&amp;amp;nbsp;'''Click''' ''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the&amp;amp;nbsp;&amp;amp;nbsp;[[File:Icon 1.png|RTENOTITLE]] &amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;lt;br/&amp;gt; 6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &lt;br /&gt;
9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 6.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages.&lt;br /&gt;
&lt;br /&gt;
A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&lt;br /&gt;
With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10258</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10258"/>
				<updated>2019-06-12T03:56:58Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&lt;br /&gt;
1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3.&amp;amp;nbsp;'''Click''' ''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the&amp;amp;nbsp;&amp;amp;nbsp;[[File:Icon 1.png|RTENOTITLE]] &amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;lt;br/&amp;gt; 6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &lt;br /&gt;
9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 6.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages.&lt;br /&gt;
&lt;br /&gt;
A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&lt;br /&gt;
With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10257</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10257"/>
				<updated>2019-06-12T03:55:10Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&lt;br /&gt;
1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3.&amp;amp;nbsp;'''Click''' ''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the&amp;amp;nbsp;&amp;amp;nbsp;[[File:Icon 1.png|RTENOTITLE]] &amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;lt;br/&amp;gt; 6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; '''Click '''the plus&amp;amp;nbsp;icon or '''select '''the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &lt;br /&gt;
9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 6.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages.&lt;br /&gt;
&lt;br /&gt;
A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&lt;br /&gt;
With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10256</id>
		<title>Microsoft Dynamics CRM</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Microsoft_Dynamics_CRM&amp;diff=10256"/>
				<updated>2019-06-12T03:47:25Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Microsoft Dynamics CRM =&lt;br /&gt;
&lt;br /&gt;
== Purpose ==&lt;br /&gt;
&lt;br /&gt;
The purpose of this guide is to document the process of: &amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Configuring ICM with Microsoft Dynamics CRM Connector.&amp;amp;nbsp; &lt;br /&gt;
*Mapping data entities and saved searches from ICM to Microsoft Dynamics CRM Connector. &lt;br /&gt;
&lt;br /&gt;
The guide also describes how to use Microsoft Dynamics CRM Connector for standard scenarios.&amp;lt;br/&amp;gt; The document is primarily intended for:&lt;br /&gt;
&lt;br /&gt;
*Administrators, who configure ICM and Microsoft Dynamics Connector &lt;br /&gt;
*Other users who work with Agreements in ICM &lt;br /&gt;
&lt;br /&gt;
== Overview of Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Microsoft Dynamics CRM Connector allows you to access the full suite of ICM functionality within Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;br/&amp;gt; With the Microsoft Dynamics CRM Connector, you can integrate data between Microsoft Dynamics CRM and other enterprise applications, Web Services, XML data sources, legacy systems and simple and complex flat- tiles. Whether your connection is with cloud, mobile or on premise software applications, you will be able to integrate quickly with a wizard-driven interface.&lt;br /&gt;
&lt;br /&gt;
== Setting up ICM in Microsoft Dynamics ==&lt;br /&gt;
&lt;br /&gt;
=== Prerequisites ===&lt;br /&gt;
&lt;br /&gt;
*Microsoft Dynamics CRM Organization &lt;br /&gt;
*System Administrator privileges to install and configure the Microsoft Dynamics CRM Connector &lt;br /&gt;
*Respective ICM instance should be configured on the system &lt;br /&gt;
&lt;br /&gt;
=== Configuring CRM Dynamics 365 in ICM ===&lt;br /&gt;
&lt;br /&gt;
To integrate ICM with Microsoft Dynamics CRM 365:&lt;br /&gt;
&lt;br /&gt;
1. '''Log on''' to Microsoft Dynamics CRM. The Dynamics CRM 365 home page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click''' the drop-down arrow next to Dynamic 365 and '''select''' ''Sales Hub''. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-2.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
3.&amp;amp;nbsp;'''Click''' ''Sales'' and '''select''' ''Settings''. The ''Settings'' section opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-3.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. '''Click''' ''Solutions'' under ''Customizations''. The ''All Solutions'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the&amp;amp;nbsp;&amp;amp;nbsp;[[File:Icon 1.png|RTENOTITLE]] &amp;amp;nbsp;icon. The ''Select Solution Package'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-5.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 6. '''Select''' the solution which you have downloaded from AppSource to your local drive.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Click''' ''Next''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-7.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Import''. The ''Import Options'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-8.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 9. After the ''Importing'' process is complete, the ''Import Solution'' page opens. The imported solution is visible on the ''All Solutions'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-9.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Click''' ''Close'' to close the ''Import Solution'' page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;11. '''Click''' ''Publish All Customizations'' on the ''All Solutions'' page. The ''Publishing Customizations'' pop-up opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-10.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-11.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 12. After all customizations are published successfully, ''ICM Solution'' opens in the list of solutions on ''All Solutions'' page in Microsoft Dynamics CRM Connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring CRM Dynamics 365 in ICM-12.png|1050px|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Configuring ICM Solution ==&lt;br /&gt;
&lt;br /&gt;
You can configure ICM Solution only after you have installed Microsoft Dynamics CRM Connector. For more information about ICM App installation in Microsoft Dynamics CRM Connector, see ''Configuring CRM Dynamics 365 in ICM''.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== Configuring the ICM Solution ===&lt;br /&gt;
&lt;br /&gt;
To configure the ICM Solution:&amp;amp;nbsp;&amp;lt;br/&amp;gt; 1. '''Click''' ''Settings'' on the top navigation bar and navigate to ''Solutions''.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''ICMSolution'' on ''All Solutions'' page. The ''ICM Setting'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Configuring the ICM Solution-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3.&amp;amp;nbsp;The following text boxes are available on this page, which can be set as per the requirement:&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Client Type'': It is the name of the client that will be mapped with ICM. This value does not require any changes.&amp;amp;nbsp; &lt;br /&gt;
*''Version'': It is the ICM version mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Base URL'': It is the URL of the ICM instance that is mapped with CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Context URL'': It is the specific URL of the ICM instance using which ICM application can be accessed through CRM. This URL is used to display the ICM user interface in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''API URL'': It is the specific URL of the ICM API.&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;The following are names of the APIs to validate the token to authenticate the user accessing ICM APIs. These values do not require any changes.&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Validate User Token API''&amp;amp;nbsp; &lt;br /&gt;
*''Execute Saved Search URL''&amp;amp;nbsp; &lt;br /&gt;
*''Get Config URL'' &lt;br /&gt;
*''Quick Contract URL'' &lt;br /&gt;
*''API Key'' &lt;br /&gt;
*''Create Contract Caption'': This field defines the title/header of the ''Create Contract'' page in CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Create Contract Request Caption'': This field defines the title/header of the ''Create Contract Request'' page in CRM. &lt;br /&gt;
*''View Contract Caption'': This field defines the title/header of the ''View Contract'' page. &lt;br /&gt;
*''View Contract Request'': This field defines the title/header of the ''View Contract Request'' page. &lt;br /&gt;
*''Saved Search'': It is the unique name of the saved search created in ICM. '''Replace '''the appropriate value of ''ICMSavedSearchName'' in this field that contains the existing JSON. &lt;br /&gt;
*''Hide Contract Request Section On'': '''Type '''the comma separated unique names CRM entities for which you want to hide the ''Contract Request'' section. &lt;br /&gt;
*''Enable One Click Contract Creation'': '''Select '''this checkbox to enable creating a Contract from CRM with a single-click. &lt;br /&gt;
*''Allow Redirect'': '''Select '''''Yes'' or ''No'' to enable or disable the logging. Enabling the logging helps tracking the errors occurring on any environment for which logging is enabled.&amp;amp;nbsp; &lt;br /&gt;
*''Logging Level'': '''Select '''the logging level from ''Info'', ''Error'' or ''All'' from the drop-down.&amp;amp;nbsp; &lt;br /&gt;
**''Info'': Selecting this option logs basic information and data about the processes occurring at the back-end. &lt;br /&gt;
**''Error'': Selecting this option logs the errors thrown by the system if any.&amp;amp;nbsp; &lt;br /&gt;
**''All'': Selecting this option logs all the information as well as the errors thrown by the system.   &lt;br /&gt;
&lt;br /&gt;
=== Quick Create Configurations ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the plus&amp;amp;nbsp;icon next to ''Quick Create Configurations'' if you have enabled creating the Contract with a single-click.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Quick Create Configurations-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2. '''Type''' or '''select''' the information in the following fields.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Button Label'': '''Type''' the text that you want to view as the button label in ''Contract'' or ''Contract Request'' sections when creating a Contract or Contract Request with a single-click. &lt;br /&gt;
*''Active'': '''Select''' this checkbox to enable the button in the ''Contract or Contract Request'' section. Only the buttons selected as ''Active ''will be available in the ''ICM ''section on the CRM user interface. &lt;br /&gt;
*''Button Type'': '''Select''' ''Contract'' or ''Contract Type'' from this drop-down based on your requirement. This is a drop-down just to specify the button type. &lt;br /&gt;
*''Select Entities'': '''Type''' and '''select''' the entities from this field where you want to make this button available. &lt;br /&gt;
*''Select Action'': '''Select''' the action you want the system to perform after clicking ''Quick Contract''.&amp;lt;br/&amp;gt; You can select one of the following actions: &lt;br /&gt;
**Create: '''Select '''this option to only create the Contract. The Contract is not visible to anyone until it is published. You (primary owner) can only make necessary changes to the Contract. If you have selected button type as ''Contract Request'' you can only '''create''' it and not perform any other action.&amp;amp;nbsp; &lt;br /&gt;
**''Create'' ''and Publish'': '''Select''' this option to create and publish the Contract. After publishing, other users with adequate privileges can take actions on the Contract. &lt;br /&gt;
**''Create'' ''and Send for Approval'': '''Select''' this option to create and send the Contract for Approval.&amp;amp;nbsp;   &lt;br /&gt;
*''Contract Type'': It is the unique name of the Contract Type in ICM that you want to create with a single-click. &lt;br /&gt;
*''Delete'': '''Select''' this button to delete the row from this page which also removes the button from the user interface. &lt;br /&gt;
&lt;br /&gt;
== Enabling Single Sign-On&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You need to setup single sign-on for CRM to work seamlessly with ICM. For more information about setting up single sign-on refer to:&amp;lt;br/&amp;gt; [https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/11/11/sso-configuration-for-crm-portal&amp;amp;nbsp;]&lt;br /&gt;
&lt;br /&gt;
== Working with Saved Searches&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can use the ''Advanced Search'' option to search for existing entities. You can save these searches and pin them as ''Favorites ''for easy access. Saved searches can be opened for easy access to the search results.&lt;br /&gt;
&lt;br /&gt;
=== Performing a Search to Save ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Search'' tile at the top right corner on ''My Dashboard'' page. The ''Advanced Search'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. In the ''Please select Entities to Search field'', '''enter''' or '''select''' appropriate entities from the list and '''type''' the keywords to search in the ''Enter Search here'' field.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Performing a Search to Save-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Select''' from each of the following options:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Metadata'': the search is performed in the metadata of the selected Agreement.&amp;amp;nbsp; &lt;br /&gt;
*''Full Text'': the search is performed within the contents of the document of the selected Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4. After selecting either of the above options, '''click '''the ''Search'' icon. The list of search results is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. To refine your search further, navigate to the ''Search'' For field. '''Click''' ''Select Field'' and '''select''' an option from the list displayed. The number in the bracket indicates the number of items available containing that search term. You can select multiple options. For example, '''selecting '''the field ''Status'' displays the number of Agreements that have the ''Status as Draft'', ''Approved'', ''Terminated'', ''Superseded'' and so on. If you select the status as ''Draft'' (select the checkbox next to Draft), all Agreements in ''Draft'' state are displayed.&amp;lt;br/&amp;gt; 6. A list of these Agreements is displayed as the search result in a tabular format. Enhance your search using wild cards as follows:&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in between the star characters *...*. It displays the existing items which include the respective search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Prefix* to a search term. It displays the existing items which end with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp; &amp;amp;nbsp; Type *...Suffix * to a search term. It displays the existing items which start with this term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type a search term in double quotes &amp;quot;...&amp;quot;. It displays the existing items which include the search term.&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Type...(space)...&amp;amp;nbsp;multiple search terms with a space in between. It displays the existing items which include the search terms.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saving a Search ==&lt;br /&gt;
&lt;br /&gt;
If you have the search criteria defined and need to use it repeatedly, it is recommended to save the search. To configure Saved Search, we need some Data mapping which includes CRM Account and Opportunity ID (which is 18 digit of alphanumeric reference value). Hence, when defining the mapping of a CRM Opportunity with Contract Request, create a field/Attribute in that Contract Request that will hold the CRM Opportunity Id. You can similarly create an Attribute for the Account ID reference. After creating these required mappings, you can use the Saved Search.&lt;br /&gt;
&lt;br /&gt;
To save the search:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the Save icon. This opens the '''''Save Search''''' window. Set the parameters for this Saved Search.&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Type '''the name for the search. Use a name that you can easily associate with this search.&amp;lt;br/&amp;gt; 3. '''Click''' ''Yes'' to make it a global search. This allows all users of the selected Security Groups and Organization units to view it. '''Select''' ''No'' to save this search locally so that it will only be visible to the person creating it.&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: Only the Administrator can save global searches.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
4.&amp;amp;nbsp;'''Specify''' the Advanced Parameters as follows:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Saving a Search-1.PNG|RTENOTITLE]]&lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;A search defined as a Smart Link cannot be set as a Dashboard tile.&amp;amp;nbsp;&amp;lt;br/&amp;gt; •&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;For a global search, the Administrator needs to create a Security Group and give access to the specific users. Only those users can see that Saved Search in the list and add it as a Dashboard tile.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Updating Saved Search Configuration&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
With this feature, the CRM Administrator can map any of the entity level or parent level Attribute for executing Saved Search provided the Saved Search is created in ICM as per the Attribute configured in CRM.&amp;lt;br/&amp;gt; If you do not configure the Attribute in CRM, the Saved Search is executed based on the CRM record System ID. The Contracts or Contract Requests will be retrieved from ICM to CRM provided the saved search in ICM is configured.&lt;br /&gt;
&lt;br /&gt;
== Mapping Data between ICM and Microsoft Dynamics CRM Connector ==&lt;br /&gt;
&lt;br /&gt;
Use the ''Configuration ''tile in the ICM application to specify the mapping details between CRM and ICM. Data Mapping involves the following two primary tasks:&lt;br /&gt;
&lt;br /&gt;
*Creating Masterdata Contract Type &lt;br /&gt;
*Creating Masterdata records for mapping entities&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
== Support for different Attribute Types ==&lt;br /&gt;
&lt;br /&gt;
'''Multi-Select Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables in creating an Agreement in CRM that contains multi-select Attributes. &lt;br /&gt;
*When you select multiple attributes in CRM for the Contract, it must be mapped with the multi-select fields in ICM. &lt;br /&gt;
&lt;br /&gt;
'''Lookup Attribute'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM that contains Lookup Attributes. &lt;br /&gt;
*When you select lookup attributes in CRM for the Contract, it must be mapped with the appropriate Masterdata record in ICM. &lt;br /&gt;
&lt;br /&gt;
'''File Attachment&amp;amp;nbsp;'''&lt;br /&gt;
&lt;br /&gt;
*This enables creating an Agreement in CRM with attachments added in the Notes section. &lt;br /&gt;
*When you add an attachment to an Agreement created in CRM, it must be mapped with the appropriate Association added to the Agreement in ICM. The files in the Notes section are mapped to the File Selection Attribute in Agreement. &lt;br /&gt;
&lt;br /&gt;
== Creating a Masterdata Contract Type ==&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Log on''' to the ICM application.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 2.&amp;amp;nbsp;'''Click''' ''Configuration'' on ICM Dashboard. The ''Configuration'' page opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-1.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Click''' ''Create Contract Type'' on the ''Configuration'' page. The ''Select Contract Type'' page opens displaying the following options:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Agreement &lt;br /&gt;
*Associated Document&amp;amp;nbsp; &lt;br /&gt;
*Masterdata &lt;br /&gt;
*Contract Request &lt;br /&gt;
&lt;br /&gt;
4.&amp;amp;nbsp;'''Select''' ''Masterdata'' on the ''Select Contract Type'' page and '''click''' Next. The ''Create Contract Type'' page opens displaying the following five sections:&lt;br /&gt;
&lt;br /&gt;
*Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes &lt;br /&gt;
*Display Preference &lt;br /&gt;
*Team &lt;br /&gt;
*Verify &lt;br /&gt;
&lt;br /&gt;
'''Details'''&amp;lt;br/&amp;gt; Enter the following information on this page:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*''Contract Type Name'': '''Type''' the name in this field as Client App Entity Mapping. This Contract Type is used for mapping entities between ICM and CRM.&amp;amp;nbsp; &lt;br /&gt;
*''Contract Type Code'': Every Contract Type is assigned a unique ID known as the Contract Type code. It is auto-generated when you create the Contract Type.&amp;amp;nbsp; &lt;br /&gt;
*''Enable Approval Workflow'': '''Select '''Yes to enable the approval workflow.&amp;amp;nbsp; &lt;br /&gt;
*''Two Column Attribute Layout'': ''Select'' Yes to enable a two-column Attribute layout.&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 5.&amp;amp;nbsp;&amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon and create the following Attributes in ICM because the integration between CRM and ICM is restricted to the use of these Attributes only.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Attribute Name &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;Note: If the Attributes mentioned above already exist, use the &amp;amp;nbsp; arrow to move them to the Selected Attribute list.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;lt;br/&amp;gt; 6. When creating each of the above Attributes, ensure that you retain the following default settings:&lt;br /&gt;
&lt;br /&gt;
*''Data Type'': String &lt;br /&gt;
*''Is Default'': Off &lt;br /&gt;
*''Is Editable'': On &lt;br /&gt;
*''Is Mandatory'': Off &lt;br /&gt;
*''Tracking Attribute'': Off &lt;br /&gt;
*''Is Unique'': Off &lt;br /&gt;
*''Defined by Rule'': Off &lt;br /&gt;
*''Is Inherit'': Off &lt;br /&gt;
*''Is Searchable'': On &lt;br /&gt;
*''Is Conditional'': Off &lt;br /&gt;
*''Is Lookup'': Off &lt;br /&gt;
*''Is Localized'': Off&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
'''Display Preference'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 7.&amp;amp;nbsp; '''Select''' any four attributes that you want to display on the ''agreement tile'' view.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp; Click the plus&amp;amp;nbsp;icon or select the following attributes from the ''Available Attributes'' and '''click''' Next.&amp;lt;br/&amp;gt; The ''Team'' section is displayed.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*ICM Attribute Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*Client Attribute Name&amp;amp;nbsp; &lt;br /&gt;
*ICM Relationship Key &lt;br /&gt;
*Data Flow Type &lt;br /&gt;
*Enable Sync &lt;br /&gt;
*Contract Events&amp;amp;nbsp; &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Team'''&amp;lt;/div&amp;gt; &lt;br /&gt;
9. Click the plus&amp;amp;nbsp;icon to add an approver to the Contract Type Masterdata team.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Masterdata Contract Type-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;'''Verify''' the information you entered. '''Click''' ''Create''.&amp;lt;br/&amp;gt; 11. Send the Contract Type for approval.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 12. After the Masterdata is approved, '''publish''' the Masterdata Contract Type to make it available for Agreement creation.&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Masterdata Contract Type-5.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating Masterdata for Mapping the Entities&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
You can create a Masterdata record for the Contract Type Masterdata that you created earlier. This helps in mapping the entities between CRM and ICM. ICM allows mapping this data from any CRM entity such as Opportunity, Account, or Quote to a Contract Request or Agreement by creating the Masterdata record in ICM.&lt;br /&gt;
&lt;br /&gt;
To create the Masterdata record:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Click''' ''Configuration on My Dashboard''. The ''Configuration'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Click''' ''Masterdata'' on the ''Configuration'' page. The ''Masterdata'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-2.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Click''' ''Create Masterdata'' on the Masterdata page. The ''Create Masterdata'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-3.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 4. '''Complete''' the information in the following sections:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Masterdata Details&amp;amp;nbsp; &lt;br /&gt;
*Attributes&amp;amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
5.&amp;amp;nbsp; '''Click '''''Next'' at the end of ''Masterdata Details'' section to go to the ''Attributes'' section and complete creating the Masterdata record.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Masterdata Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 6. '''Select''' the ''Category ''from the drop-down list.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Select''' the Contract Type Masterdata that you created earlier. For the purpose of mapping the data between ICM and CRM, '''select '''''Client App Entity Mapping''.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Masterdata for Mapping the Entities-4.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 8. '''Click''' ''Next''. The ''Attributes'' page opens.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;'''Click''' the plus&amp;amp;nbsp;icon or select the following Attributes from the ''Available Attributes''.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
*Client Name &lt;br /&gt;
*ICM Entity Name &lt;br /&gt;
*Client Entity Name &lt;br /&gt;
*ICM Reference Key &lt;br /&gt;
*Client Reference Key &lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 10.&amp;amp;nbsp;&amp;amp;nbsp;This section displays the Attributes that you created when creating the Contract Type Masterdata. Complete the following details on this page:&lt;br /&gt;
&lt;br /&gt;
*''Masterdata Code'': Each Masterdata you create is assigned a unique ID. It is auto-generated when you create the Masterdata. &lt;br /&gt;
*''Name'': '''Type '''the name of the Masterdata record you are creating for mapping with ICM.&amp;amp;nbsp; &lt;br /&gt;
*Ensure that the name you give to the Masterdata record is unique and can be identified easily. For example, you can use the following name for mapping: ''CRM_Acct_Agr_AccountName''. This example clearly states that you are creating a mapping for an Agreement with a CRM Account (CRM Acct) entity and the Attribute that you are mapping is the Account Name on Agreement. &lt;br /&gt;
*''Client Name'': This helps in defining the mapping with the external system. For example, add CRM in the Client Name field to define the mapping between ICM and CRM. &lt;br /&gt;
*''ICM Entity Name'': '''Type '''the ICM Agreement Contract Type for which you are creating this mapping.&amp;amp;nbsp; &lt;br /&gt;
*''ICM Attribute Name'': '''Type''' the ICM Attribute Name of the Contract Type Masterdata that you created earlier where the CRM data will appear.&amp;amp;nbsp; &lt;br /&gt;
*''Client Entity Name'': This is the CRM side entity name (technical name) for which you are defining the mapping between ICM and CRM. &lt;br /&gt;
*''Client Attribute Name'': '''Type''' the CRM side Attribute name (technical name). It is the CRM side Attribute name (technical name) for the client entity name that you mapped. &lt;br /&gt;
*''Data Flow Type'': This defines the direction of mapping for the data flow. You can select from any of the following data flow types: &lt;br /&gt;
**''Client to ICM'': '''Select''' this option if you want the data mapping from CRM to ICM. If you create the Agreement from CRM, the respective CRM entity value will populate in the ICM attribute. When you want to create or update the data from CRM to ICM, ensure that you select the flow as Client to ICM. &lt;br /&gt;
**''ICM to Client'': '''Select''' this option if you want the data mapping to happen from ICM to CRM.&amp;amp;nbsp; &lt;br /&gt;
**''Both'': Select this option if you want to use the same mapping for data flow from ICM to CRM and CRM to ICM.   &lt;br /&gt;
*''Enable Sync'': '''Select''' Yes if you want the data mapping to synchronize the data from CRM to ICM. This option works only if you select the data flow as Client to ICM. &lt;br /&gt;
*''Contract Events'': It is used to synchronize data from ICM to CRM. You can enter the events that happen in the Contract lifecycle such as Created, Approved, and Executed. &lt;br /&gt;
&lt;br /&gt;
11.&amp;amp;nbsp;'''Click''' ''Save'' to save the Masterdata record and enable mapping between ICM and CRM.&lt;br /&gt;
&lt;br /&gt;
== Creating a Contract Request from an Opportunity ==&lt;br /&gt;
&lt;br /&gt;
You can create a Contract Request if your organization does not provide the privileges to create a contract directly.&amp;lt;br/&amp;gt; To create a Contract Request from an Opportunity:&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM Connector using your credentials. The ''Sales Activity Dashboard'' opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-1.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales'' on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-2.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Select''' the opportunity for which you want to create a Request on the ''Open Opportunities'' page. The ''Opportunity Summary'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-3.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
4. On the ''Opportunity Summary'' page, '''scroll''' down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;br/&amp;gt; 5. '''Click''' the plus&amp;amp;nbsp;icon next to the Contract Request. The Create Contract Request page opens. The options available on this page indicate the type of Contract for which you are creating this Request.&amp;lt;br/&amp;gt; 6. '''Select''' the ''Category'' and ''Request Type'' based on the Request you are creating and '''click '''''Next''.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-4.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;'''Specify''' the details of the Request on various sections of this page. The following table describes the fields that are typically found on this page:&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-5.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-caption&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-6.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;br/&amp;gt; 8.&amp;amp;nbsp;'''Click''' ''Next''. The ''Request Summary'' page opens. You can '''click '''Save if you want to save the changes and create the Request later.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-7.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 9. '''Click''' ''Create Request''. The ''Opportunity Summary'' page opens.&amp;lt;br/&amp;gt; 10. '''Click''' ''ICM'' on the top navigation bar. Then, '''click '''''Contract Requests''. The ''Contract Request'' page opens showing the list of available Requests.&amp;lt;br/&amp;gt; 11. '''Click''' ''View'' next to the Request you created. The ''Request Details'' page opens.&amp;lt;br/&amp;gt; 12.&amp;amp;nbsp;Use the buttons in the table below to perform a desired action:&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract Request from an Opportunity-8.PNG|RTENOTITLE]]&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract Request from an Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
== Creating a Contract from Opportunity&amp;amp;nbsp; ==&lt;br /&gt;
&lt;br /&gt;
The process of creating a contract from ICM in Microsoft Dynamics CRM Connector is dependent on the workflow implemented in your organization.&amp;lt;br/&amp;gt; To create a Contract from an Opportunity:&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 1.&amp;amp;nbsp;'''Log on''' to Microsoft Dynamics CRM connector using your credentials. The ''Sales Activity Dashboard'' opens.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-1.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 2. '''Select''' ''Opportunities'' under ''Sales ''on the top navigation bar. The ''Open Opportunities'' page opens.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-2.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 3. '''Select''' ''Opportunities'' from the drop-down list under Sales on the top navigation bar of your Microsoft Dynamics CRM Connector page. The ''Open Opportunities'' page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-3.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 4. '''Click''' the ''Opportunity ''from the list to create a Contract from Opportunity. The ''Opportunity Summary ''page opens.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-4.png|RTENOTITLE]]&amp;lt;br/&amp;gt; 5. On the ''Opportunity Summary'' page, scroll down to the ''ICM ''section.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-5.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 6.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Click the plus&amp;amp;nbsp;icon next to ''Contract''. The ''Create Contract'' page opens in Microsoft Dynamics CRM connector.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-6.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; 7.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;Complete the following details in the sections below and '''click '''Next.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Contract Type Details&amp;amp;nbsp;'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; 8. Enter the following information in this section:&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
[[File:Creating a Contract from Opportunity-7.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Attributes'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section contains the attributes that the primary owner selected while creating the Contract Type for the Agreement. Now, you are creating a contract using the same Contract Type. You can also save the details at any stage and return to this page to complete the Agreement later. The attributes displayed in this section vary based on the Contract Type you select.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-8.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-9.png|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Some Attributes are described here:&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
[[File:Creating a Contract from Opportunity-10.PNG|RTENOTITLE]]&lt;br /&gt;
&lt;br /&gt;
'''Template Name'''&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; This section displays the Templates that you created for the selected Contract Type. This section opens only if you select ''Own ''type of paper to create the Agreement. '''Select '''the Template from the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-11.png|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; '''Verify'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; This is the last step in the Agreement creation process. The details in this section appear based on the Attributes and sections you used to create this Agreement. You can perform the following actions on this page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click''' ''Previous'' to go back and make any changes to the Agreement. ''Click ''Next to return to this section after making the required changes. &lt;br /&gt;
*'''Click''' ''Create ''to create the Agreement in Microsoft Dynamics CRM Connector. After you create the Agreement, it is not visible to all users until it is published by its Primary Owner. &lt;br /&gt;
*'''Click''' ''Create and Publish'' to create and publish the Agreement. After the Agreement is published, it becomes visible to other users and a Draft watermark opens on the Agreement in all states until it is approved by designated approver. &lt;br /&gt;
*'''Click''' ''Create and Send'' for Approval to create and send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating a Contract from Opportunity-12.png|RTENOTITLE]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; 9.&amp;amp;nbsp;&amp;amp;nbsp; &amp;amp;nbsp;After you create the Agreement, the ''Summary ''page opens. You can perform the following actions on the ''Summary ''page:&amp;lt;/div&amp;gt; &lt;br /&gt;
*'''Click '''''Download All'' to download and save the Agreement and all its Associated Documents on your local computer. &lt;br /&gt;
*'''Click '''''Download ''to save the Agreement on your local computer. &lt;br /&gt;
*'''Click '''''Upload Document'' to upload the document in ICM application. &lt;br /&gt;
*'''Click '''''Confidential ''to move the Agreement to a confidential Organization Unit. &lt;br /&gt;
*'''Click '''''Edit ''to go back and make changes to the Agreement. &lt;br /&gt;
*'''Click '''''Delete ''to delete the Agreement from ICM application. &lt;br /&gt;
*'''Click '''''Cancel ''to cancel the process of creating Agreement. &lt;br /&gt;
*'''Click '''''Lock ''to restrict any other user from taking action on the Agreement. &lt;br /&gt;
*'''Click '''''Collaborate'' to share the Agreement with External users. &lt;br /&gt;
*'''Click '''''Assemble Contract ''to include the Associated Documents with the Agreement. &lt;br /&gt;
*'''Click '''''Request Review'' to send the Agreement for review. You can send the ''Agreement ''for review to an internal or external (third party) reviewer. &lt;br /&gt;
*'''Click '''''Send for Approval'' to send the Agreement for approval. The Agreement is sent to the approvers that are set by rule for the Contract Type selected for this Agreement. If there is no approver in the Agreement team, the status of the Agreement changes to ''Approved ''automatically. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;[[File:Creating a Contract from Opportunity-13.png|1050px|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;br/&amp;gt; After the Agreement is created in Microsoft Dynamics CRM Connector it is available in ICM in the Draft state. You can send the Agreement for approval through Microsoft Dynamics CRM Connector, however, approve and reject actions on the Agreement can only happen through ICM.&amp;lt;/div&amp;gt; &lt;br /&gt;
== 188062 – Single-click creation of ICM Contracts and Contract Requests from within Microsoft Dynamics CRM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM now enables creating an ICM Contract through Microsoft Dynamics CRM with a single-click.&lt;br /&gt;
&lt;br /&gt;
Till now, when creating an ICM Contract in Microsoft Dynamics CRM, the user was required to go through the entire ''New Contract ''creation wizard even if all the form values were pre-filled based on the existing CRM data. With this enhancement, you can now configure and enable the ''Quick Create ''button on the Microsoft Dynamics CRM interface to create an ICM Contract without having to navigate through multiple form pages.&lt;br /&gt;
&lt;br /&gt;
A similar single-click creation capability has also been added to the ICM Contract Request in Microsoft Dynamics CRM integration.&lt;br /&gt;
&lt;br /&gt;
== 173245 – Support for synchronizing additional Attributes in ICM ==&lt;br /&gt;
&lt;br /&gt;
ICM integration with Microsoft Dynamics CRM is now enhanced with support for the following entities, provided the appropriate mapping configuration is present in ICM:&lt;br /&gt;
&lt;br /&gt;
*Multi-select and Lookup Attributes: When a user is required to select multiple or lookup values for a particular field in Microsoft Dynamics CRM, they are mapped and synchronized to the corresponding multi-select or lookup fields in ICM. &lt;br /&gt;
*File Attachment: Now, user has the ability of synchronizing the documents (in all ICM supported file formats) from the Notes section of Microsoft Dynamics CRM to ICM, on creation of a Contract from Microsoft Dynamics CRM. This can be achieved by creating appropriate mapping to the available file type attributes in ICM. &lt;br /&gt;
&lt;br /&gt;
== 259175 – Increased flexibility to configure ICM Contract and Contract Request lists within Microsoft Dynamics CRM entities ==&lt;br /&gt;
&lt;br /&gt;
With this release, Microsoft Dynamics CRM administrator can configure the list of Contracts and Contract Requests displayed in Microsoft Dynamics CRM entities like Opportunity, Accounts etc., on the basis of other custom attributes, for example, Region, Country etc., rather than the Microsoft Dynamics CRM system ID. If a specific criterion is not provided, the list of Contracts or Contract Requests will be filtered on the basis of Microsoft Dynamics CRM system ID by default.&lt;br /&gt;
&lt;br /&gt;
== 315624 – Configuration for allowing user to start or stop redirecting to ICM iframe in CRM ==&lt;br /&gt;
&lt;br /&gt;
With this release, CRM administrator can now allow the user to stay on the Agreement Details page in CRM after creating the Agreement. This enables the user in avoiding to navigate through the CRM user interface to access the Agreement that was created. The CRM administrator can configure the Allow Redirect field on the Configuration page in CRM.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Allow Redirect SP7.png|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics:&amp;amp;nbsp;'''[[Agreement_Management|Agreement Management]]'''&amp;amp;nbsp;|&amp;amp;nbsp;'''[[Configuration|Configuration]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Integrations|Integrations]]&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Creating_Smart_Links&amp;diff=9615</id>
		<title>Creating Smart Links</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Creating_Smart_Links&amp;diff=9615"/>
				<updated>2019-05-16T05:39:12Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Creating Smart Links =&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
The Smart links feature is used to display relevant documents, such as agreements and associations for a particular agreement or association. The smart links are displayed on the Agreement Details Page. You can search for a specific agreement, save your search and create a smart link that appears on the Agreement Details Page.&lt;br /&gt;
&lt;br /&gt;
For example, say you are searching for the MSA Agreement''&amp;amp;nbsp;''and there&amp;amp;nbsp;a total of 25 records in the search results that match the name of the&amp;amp;nbsp;agreement. You can save these 25 records as a Smart Link. It appears on the ''''Agreement Details Page'as a smart link&amp;amp;nbsp;icon. Clicking on this icon displays these 25 agreements.''&lt;br /&gt;
&lt;br /&gt;
Your search parameters can be based on your business requirements and can be converted to smart links, saving you the time and efforts of navigating away from the current agreement and searching for other records. Smart Links can be created for agreements and associations.&lt;br /&gt;
&lt;br /&gt;
To create a smart link for an agreement:&lt;br /&gt;
&lt;br /&gt;
1. Perform a search (see Using Advanced Search) to look for the agreement you wish to add smart links to. '''Click''' the ''Search'' tile on the My Dashboard. This opens the Advanced Search page.&lt;br /&gt;
&lt;br /&gt;
2. '''Click'''&amp;amp;nbsp;''Saved Search'' icon&amp;amp;nbsp;on the top right corner of the page. The ''Save Search'' dialogue box appears.&lt;br /&gt;
&lt;br /&gt;
3. In the ''Save search as'' box, '''type''' an appropriate name for your search.&lt;br /&gt;
&lt;br /&gt;
4. In the ''Smart Link'' box, '''select''' ''Yes'' to set up a smart link.&lt;br /&gt;
&lt;br /&gt;
5. In the ''Edit Query'' box, replace the value of the text in the query bracket with&amp;amp;nbsp;? (question mark) for example, ''&amp;quot;query&amp;quot;[&amp;quot;SOW&amp;quot;] with &amp;quot;query&amp;quot;[&amp;quot;?&amp;quot;]''.&lt;br /&gt;
&lt;br /&gt;
6. '''Click''' ''Save'' to set up a smart link.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Smart link6.jpeg|Save Search window]]&amp;lt;/div&amp;gt; &lt;br /&gt;
7. To view the smart link, '''click''' ''Agreements'' tile. The ''Agreements'' page appears.&lt;br /&gt;
&lt;br /&gt;
8. In the ''Enter Search here'' box, '''type''' the particular agreement type name, and then '''click'''&amp;amp;nbsp;the ''Search ''icon.&lt;br /&gt;
&lt;br /&gt;
9. In the ''Search For'' list, select an attribute value. A list of agreements appear. '''Click'''&amp;amp;nbsp;the ''View Record ''icon. The particular ''Agreement'' ''Details'' page appears.&lt;br /&gt;
&lt;br /&gt;
10. On the&amp;amp;nbsp;''Details'' page, '''click'''&amp;amp;nbsp;the ''Smart Link'' icon. The ''Smart Links'' window appears that displays a list of smart links.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Smart link9.jpeg|Smart Links window]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
Related Topics: [[Create_Smart_Link_for_Association|Creating Smart Links for Association]]&amp;amp;nbsp;&amp;amp;nbsp;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Notification_Settings&amp;diff=9613</id>
		<title>Notification Settings</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Notification_Settings&amp;diff=9613"/>
				<updated>2019-05-15T06:01:15Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Notification Settings =&lt;br /&gt;
&lt;br /&gt;
== Creating&amp;amp;nbsp;Notification Categories ==&lt;br /&gt;
&lt;br /&gt;
As an administrator, you can create various notification categories. These categories are then visible to the respective users under the Notifications tile. When&amp;amp;nbsp;creating a subscription, you can place your subscription in the appropriate notification category.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
To create a notifications category:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Notification Settings'' tile On the ''User Administration'' page. The ''Notification Settings'' page appears.&lt;br /&gt;
&lt;br /&gt;
2. '''Click'''&amp;amp;nbsp;the&amp;amp;nbsp;''Create Notification Category ''button.''&amp;amp;nbsp;''&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Notifications Settings all notification categories 7.8.PNG|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. The ''Details'' tab opens.&amp;lt;/div&amp;gt; &lt;br /&gt;
4. The created category appears on the ''All Notifications Category'' page.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create Notification Category Details tab 7.8.PNG|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
5.&amp;amp;nbsp;'''Type''' an appropriate category name in the ''Category Name'' box, and '''click''' ''Save''.&lt;br /&gt;
&lt;br /&gt;
== Editing&amp;amp;nbsp;Notification Categories ==&lt;br /&gt;
&lt;br /&gt;
As an administrator, you can create as well as edit various notification categories.&lt;br /&gt;
&lt;br /&gt;
To edit a notification category:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Notification Settings'' tile on the ''User Administration'' page. The ''Notification Settings'' page opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Select''' the desired entity check box in the ''Notification Category Name'' panel&amp;amp;nbsp;and '''click'''&amp;amp;nbsp;the&amp;amp;nbsp;''Edit ''button.&amp;amp;nbsp;The ''Details'' tab opens.&lt;br /&gt;
&lt;br /&gt;
3. '''Type''' or '''update''' the category name In the ''Category Name'' box, and '''click''' ''Update''.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Edit notification category 7.8.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
4. The updated notification category name appears on the ''All Notifications Category'' page.&lt;br /&gt;
&lt;br /&gt;
== Creating&amp;amp;nbsp;a Subscription ==&lt;br /&gt;
&lt;br /&gt;
Using Subscriptions, you can create user notifications and assign appropriate recipients. When&amp;amp;nbsp;creating a subscription:&lt;br /&gt;
&lt;br /&gt;
*Define the entity or a task for which the notification to be sent. &lt;br /&gt;
*Define the event for which it will be sent. &lt;br /&gt;
&lt;br /&gt;
'''To create a subscription''':&lt;br /&gt;
&lt;br /&gt;
'''1. Click '''the ''Notification Settings'' tile on the ''User Administration'' page. The ''All Notifications Category'' page opens.&amp;amp;nbsp;All the existing notification categories are displayed on this page such as Agreement Notifications, Clause Notifications. Each notification category groups various notification templates of various events that fit into the respective category. You can also edit or delete the displayed categories.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription All Notification Category 7.8.png|All Notification Category page]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2.'''&amp;amp;nbsp;Click''' the ''Subscription'' tile. The ''Subscriptions'' page opens.&amp;amp;nbsp;On this page you can see a list of all the existing Notification Templates and their details such as Template Name, Entity Name, Event and Category Name etc. You can also edit, delete, create, enable or disable a subscription using the respective buttons.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription Subscriptions page 7.8.png|1000px|Subscriptions page]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3.&amp;amp;nbsp;'''Click '''the&amp;amp;nbsp;''Create Subscription ''button''. ''The&amp;amp;nbsp;''Create Subscription&amp;amp;nbsp;''page opens.&amp;amp;nbsp;&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
There are four tabs on this page:&lt;br /&gt;
&lt;br /&gt;
*Details &lt;br /&gt;
*Template &lt;br /&gt;
*Recipient &lt;br /&gt;
*Verify &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;When creating or editing a subscription, the Administrator&amp;amp;nbsp;must make sure that he set his language preferences to English (United States). Otherwise an information message is displayed. Subscriptions can be created in English only. If you need your subscription in various languages, you can provide the localized content to the ICM configuration team to add it to the database through scripts.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Details'''&lt;br /&gt;
&lt;br /&gt;
Enter the mandatory fields:&lt;br /&gt;
&lt;br /&gt;
*'''Type'''&amp;amp;nbsp;an appropriate Template Name for the subscription. &lt;br /&gt;
*'''Select'''&amp;amp;nbsp;an Entity Name such as ''Agreement''. &lt;br /&gt;
*'''Select'''&amp;amp;nbsp;an Event Name, such as ''Agreement Approved.'' &lt;br /&gt;
*'''Select''' a Category Name such as ''Agreement Notifications''. &lt;br /&gt;
*'''Click'''&amp;amp;nbsp;''Next''. The&amp;amp;nbsp;''Template''&amp;amp;nbsp;tab opens. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription Create Subscription page 7.8.png|Create Subscription]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template'''&lt;br /&gt;
&lt;br /&gt;
On the ''Template'' tab, define a template for user notifications and email notifications:&lt;br /&gt;
&lt;br /&gt;
*'''Type '''appropriate subject in the ''Template Subject''&amp;amp;nbsp;box. All the notification emails using this template would have this content in the subject line. &lt;br /&gt;
*'''Type''' an appropriate message in the T''emplate Body.'' '''Click''' the ''Attributes'' list to tag respective attributes in the template body. You can also format the selected attributes by using menu options. &lt;br /&gt;
*'''Click''' ''Next''. The ''Recipient'' tab open. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription templates tab 7.8.png|1000px|Templates tab]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Recipient'''&lt;br /&gt;
&lt;br /&gt;
To add recipients:&lt;br /&gt;
&lt;br /&gt;
1. '''Click '''the ''Add Recipients ''icon. The ''Add Recipients'' window opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Select'''&amp;amp;nbsp;''User Roles ''such as Approver, Internal Reviewer etc.&lt;br /&gt;
&lt;br /&gt;
3. '''Select '''''User Attributes'' such as Created By, Modified by etc.&lt;br /&gt;
&lt;br /&gt;
4. '''Check&amp;amp;nbsp;'''the ''Action User'' box if necessary.&lt;br /&gt;
&lt;br /&gt;
5. '''Select '''a desired user from the displayed list or search a user using the search bar.&lt;br /&gt;
&lt;br /&gt;
6.&amp;amp;nbsp;'''Click''' ''Add''. The user name and role get added in the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create Subscription Add reciepient 7.8.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': You can tag users in the Notifications Template using their usernames or Email IDs.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;7.&amp;amp;nbsp;'''Click''' ''Next''. The ''Verify'' tab opens.&lt;br /&gt;
&lt;br /&gt;
'''Verify'''&lt;br /&gt;
&lt;br /&gt;
On this tab, verify all the information you entered for the Subscription.&lt;br /&gt;
&lt;br /&gt;
'''Click'''&amp;amp;nbsp;''Save'' to create the Subscription. Notifications will be sent as and when the respective event occurs.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create Subscrption veriffy page 7.8.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Notification can be sent in multiple languages. If there are multiple recipients with different language preferences for the respective event. The language is identified from the language set by the Internal User and External user with login privileges in their ''Preferences''. One single email is sent to all the selected recipients with the content in different languages. The recipients can simply scroll through the email and read the content drafted in their preferred language.&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Related Topics: '''[[Agreement_Management|Agreement Management]] |&amp;amp;nbsp;[[Managing_Organization|Managing Organization]] | [[Managing_Users|Managing Users]] | [[Managing_User_Groups|Managing User Groups]] | [[Managing_Security_Groups|Managing Security Groups]] | [[Application_Settings|Application Settings]] | [[Currencies|Currencies]] | [[Reasons|Reasons]] | [[Deleting_an_Agreement|Deleting an Agreement]] | [[Search_Sync|Search Sync]] | [[Legacy_Upload|Legacy Upload]]&amp;amp;nbsp;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Notification_Settings&amp;diff=9612</id>
		<title>Notification Settings</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Notification_Settings&amp;diff=9612"/>
				<updated>2019-05-15T05:25:35Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Notification Settings =&lt;br /&gt;
&lt;br /&gt;
== Creating&amp;amp;nbsp;Notification Categories ==&lt;br /&gt;
&lt;br /&gt;
As an administrator, you can create various notification categories. These categories are then visible to the respective users under the Notifications tile. When&amp;amp;nbsp;creating a subscription, you can place your subscription in the appropriate notification category.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
To create a notifications category:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Notification Settings'' tile On the ''User Administration'' page. The ''Notification Settings'' page appears.&lt;br /&gt;
&lt;br /&gt;
2. '''Click'''&amp;amp;nbsp;the&amp;amp;nbsp;''Create Notification Category ''button.''&amp;amp;nbsp;''&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Notifications Settings all notification categories 7.8.PNG|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. The ''Details'' tab opens.&amp;lt;/div&amp;gt; &lt;br /&gt;
4. The created category appears on the ''All Notifications Category'' page.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create Notification Category Details tab 7.8.PNG|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
5.&amp;amp;nbsp;'''Type''' an appropriate category name in the ''Category Name'' box, and '''click''' ''Save''.&lt;br /&gt;
&lt;br /&gt;
== Editing&amp;amp;nbsp;Notification Categories ==&lt;br /&gt;
&lt;br /&gt;
As an administrator, you can create as well as edit various notification categories.&lt;br /&gt;
&lt;br /&gt;
To edit a notification category:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Notification Settings'' tile on the ''User Administration'' page. The ''Notification Settings'' page opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Select''' the desired entity check box in the ''Notification Category Name'' panel&amp;amp;nbsp;and '''click'''&amp;amp;nbsp;the&amp;amp;nbsp;''Edit ''button.&amp;amp;nbsp;The ''Details'' tab opens.&lt;br /&gt;
&lt;br /&gt;
3. '''Type''' or '''update''' the category name In the ''Category Name'' box, and '''click''' ''Update''.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Edit notification category 7.8.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
4. The updated notification category name appears on the ''All Notifications Category'' page.&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
== Creating&amp;amp;nbsp;a Subscription ==&lt;br /&gt;
&lt;br /&gt;
Using Subscriptions, you can create user notifications and assign appropriate recipients. When&amp;amp;nbsp;creating a subscription:&lt;br /&gt;
&lt;br /&gt;
*Define the entity or a task for which the notification to be sent. &lt;br /&gt;
*Define the event for which it will be sent. &lt;br /&gt;
&lt;br /&gt;
'''To create a subscription''':&lt;br /&gt;
&lt;br /&gt;
'''1. Click '''the ''Notification Settings'' tile on the ''User Administration'' page. The ''All Notifications Category'' page opens.&amp;amp;nbsp;All the existing notification categories are displayed on this page such as Agreement Notifications, Clause Notifications. Each notification category groups various notification templates of various events that fit into the respective category. You can also edit or delete the displayed categories.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription All Notification Category 7.8.png|All Notification Category page]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2.'''&amp;amp;nbsp;Click''' the ''Subscription'' tile. The ''Subscriptions'' page opens.&amp;amp;nbsp;On this page you can see a list of all the existing Notification Templates and their details such as Template Name, Entity Name, Event and Category Name etc. You can also edit, delete, create, enable or disable a subscription using the respective buttons.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription Subscriptions page 7.8.png|1000px|Subscriptions page]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3.&amp;amp;nbsp;'''Click '''the&amp;amp;nbsp;''Create Subscription ''button''. ''The&amp;amp;nbsp;''Create Subscription&amp;amp;nbsp;''page opens.&amp;amp;nbsp;&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
There are four tabs on this page:&lt;br /&gt;
&lt;br /&gt;
*Details &lt;br /&gt;
*Template &lt;br /&gt;
*Recipient &lt;br /&gt;
*Verify &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;When creating or editing a subscription, the Administrator&amp;amp;nbsp;must make sure that he set his language preferences to English (United States). Otherwise an information message is displayed. Subscriptions can be created in English only. If you need your subscription in various languages, you can provide the localized content to the ICM configuration team to add it to the database through scripts.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Details'''&lt;br /&gt;
&lt;br /&gt;
Enter the mandatory fields:&lt;br /&gt;
&lt;br /&gt;
*'''Type'''&amp;amp;nbsp;an appropriate Template Name for the subscription. &lt;br /&gt;
*'''Select'''&amp;amp;nbsp;an Entity Name such as ''Agreement''. &lt;br /&gt;
*'''Select'''&amp;amp;nbsp;an Event Name, such as ''Agreement Approved.'' &lt;br /&gt;
*'''Select''' a Category Name such as ''Agreement Notifications''. &lt;br /&gt;
*'''Click'''&amp;amp;nbsp;''Next''. The&amp;amp;nbsp;''Template''&amp;amp;nbsp;tab opens. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription Create Subscription page 7.8.png|Create Subscription]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template'''&lt;br /&gt;
&lt;br /&gt;
On the ''Template'' tab, define a template for user notifications and email notifications:&lt;br /&gt;
&lt;br /&gt;
*'''Type '''appropriate subject in the ''Template Subject''&amp;amp;nbsp;box. All the notification emails using this template would have this content in the subject line. &lt;br /&gt;
*'''Type''' an appropriate message in the T''emplate Body.'' '''Click''' the ''Attributes'' list to tag respective attributes in the template body. You can also format the selected attributes by using menu options. &lt;br /&gt;
*'''Click''' ''Next''. The ''Recipient'' tab open. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription templates tab 7.8.png|1000px|Templates tab]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Recipient'''&lt;br /&gt;
&lt;br /&gt;
To add recipients:&lt;br /&gt;
&lt;br /&gt;
1. '''Click '''the ''Add Recipients ''icon. The ''Add Recipients'' window opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Select'''&amp;amp;nbsp;''User Roles ''such as Approver, Internal Reviewer etc.&lt;br /&gt;
&lt;br /&gt;
3. '''Select '''''User Attributes'' such as Created By, Modified by etc.&lt;br /&gt;
&lt;br /&gt;
4. '''Check&amp;amp;nbsp;'''the ''Action User'' box if necessary.&lt;br /&gt;
&lt;br /&gt;
5. '''Select '''a desired user from the displayed list or search a user using the search bar.&lt;br /&gt;
&lt;br /&gt;
6.&amp;amp;nbsp;'''Click''' ''Add''. The user name and role get added in the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create Subscription Add reciepient 7.8.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': You can tag users in the Notifications Template using their usernames or Email IDs.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;7.&amp;amp;nbsp;'''Click''' ''Next''. The ''Verify'' tab opens.&lt;br /&gt;
&lt;br /&gt;
'''Verify'''&lt;br /&gt;
&lt;br /&gt;
On this tab, verify all the information you entered for the Subscription.&lt;br /&gt;
&lt;br /&gt;
'''Click'''&amp;amp;nbsp;''Save'' to create the Subscription. Notifications will be sent as and when the respective event occurs.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create Subscrption veriffy page 7.8.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Notification can be sent in multiple languages. If there are multiple recipients with different language preferences for the respective event. The language is identified from the language set by the Internal User and External user with login privileges in their ''Preferences''. One single email is sent to all the selected recipients with the content in different languages. The recipients can simply scroll through the email and read the content drafted in their preferred language.&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Related Topics: '''[[Agreement_Management|Agreement Management]] |&amp;amp;nbsp;[[Managing_Organization|Managing Organization]] | [[Managing_Users|Managing Users]] | [[Managing_User_Groups|Managing User Groups]] | [[Managing_Security_Groups|Managing Security Groups]] | [[Application_Settings|Application Settings]] | [[Currencies|Currencies]] | [[Reasons|Reasons]] | [[Deleting_an_Agreement|Deleting an Agreement]] | [[Search_Sync|Search Sync]] | [[Legacy_Upload|Legacy Upload]]&amp;amp;nbsp;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Notification_Settings&amp;diff=9611</id>
		<title>Notification Settings</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Notification_Settings&amp;diff=9611"/>
				<updated>2019-05-15T05:25:17Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Notification Settings =&lt;br /&gt;
&lt;br /&gt;
== Creating&amp;amp;nbsp;Notification Categories ==&lt;br /&gt;
&lt;br /&gt;
As an administrator, you can create various notification categories. These categories are then visible to the respective users under the Notifications tile. When&amp;amp;nbsp;creating a subscription, you can place your subscription in the appropriate notification category.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
To create a notifications category:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Notification Settings'' tile On the ''User Administration'' page. The ''Notification Settings'' page appears.&lt;br /&gt;
&lt;br /&gt;
2. '''Click'''&amp;amp;nbsp;the&amp;amp;nbsp;''Create Notification Category ''button.''&amp;amp;nbsp;''&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Notifications Settings all notification categories 7.8.PNG|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. The ''Details'' tab opens.&amp;lt;/div&amp;gt; &lt;br /&gt;
4. The created category appears on the ''All Notifications Category'' page.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create Notification Category Details tab 7.8.PNG|RTENOTITLE]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
5.&amp;amp;nbsp;'''Type''' an appropriate category name in the ''Category Name'' box, and '''click''' ''Save''.&lt;br /&gt;
&lt;br /&gt;
== Editing&amp;amp;nbsp;Notification Categories ==&lt;br /&gt;
&lt;br /&gt;
As an administrator, you can create as well as edit various notification categories.&lt;br /&gt;
&lt;br /&gt;
To edit a notification category:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Notification Settings'' tile on the ''User Administration'' page. The ''Notification Settings'' page opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Select''' the desired entity check box in the ''Notification Category Name'' panel&amp;amp;nbsp;and '''click'''&amp;amp;nbsp;the&amp;amp;nbsp;''Edit ''button.&amp;amp;nbsp;The ''Details'' tab opens.&lt;br /&gt;
&lt;br /&gt;
3. '''Type''' or '''update''' the category name In the ''Category Name'' box, and '''click''' ''Update''.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Edit notification category 7.8.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
4. The updated notification category name appears on the ''All Notifications Category'' page.&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
== Creating&amp;amp;nbsp;a Subscription ==&lt;br /&gt;
&lt;br /&gt;
Using Subscriptions, you can create user notifications and assign appropriate recipients. When&amp;amp;nbsp;creating a subscription:&lt;br /&gt;
&lt;br /&gt;
*Define the entity or a task for which the notification to be sent. &lt;br /&gt;
*Define the event for which it will be sent. &lt;br /&gt;
&lt;br /&gt;
'''To create a subscription''':&lt;br /&gt;
&lt;br /&gt;
'''1. Click '''the ''Notification Settings'' tile on the ''User Administration'' page. The ''All Notifications Category'' page opens.&amp;amp;nbsp;All the existing notification categories are displayed on this page such as Agreement Notifications, Clause Notifications. Each notification category groups various notification templates of various events that fit into the respective category. You can also edit or delete the displayed categories.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription All Notification Category 7.8.png|All Notification Category page]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2.'''&amp;amp;nbsp;Click''' the ''Subscription'' tile. The ''Subscriptions'' page opens.&amp;amp;nbsp;On this page you can see a list of all the existing Notification Templates and their details such as Template Name, Entity Name, Event and Category Name etc. You can also edit, delete, create, enable or disable a subscription using the respective buttons.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription Subscriptions page 7.8.png|1000px|Subscriptions page]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3.&amp;amp;nbsp;'''Click '''the&amp;amp;nbsp;''Create Subscription ''button''. ''The&amp;amp;nbsp;''Create Subscription&amp;amp;nbsp;''page opens.&amp;amp;nbsp;&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
There are four tabs on this page:&lt;br /&gt;
&lt;br /&gt;
*Details &lt;br /&gt;
*Template &lt;br /&gt;
*Recipient &lt;br /&gt;
*Verify &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;When creating or editing a subscription, the Administrator&amp;amp;nbsp;must make sure that he set his language preferences to English (United States). Otherwise an information message is displayed. Subscriptions can be created in English only. If you need your subscription in various languages, you can provide the localized content to the ICM configuration team to add it to the database through scripts.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Details'''&lt;br /&gt;
&lt;br /&gt;
Enter the mandatory fields:&lt;br /&gt;
&lt;br /&gt;
*'''Type'''&amp;amp;nbsp;an appropriate Template Name for the subscription. &lt;br /&gt;
*'''Select'''&amp;amp;nbsp;an Entity Name such as ''Agreement''. &lt;br /&gt;
*'''Select'''&amp;amp;nbsp;an Event Name, such as ''Agreement Approved.'' &lt;br /&gt;
*'''Select''' a Category Name such as ''Agreement Notifications''. &lt;br /&gt;
*'''Click'''&amp;amp;nbsp;''Next''. The&amp;amp;nbsp;''Template''&amp;amp;nbsp;tab opens. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription Create Subscription page 7.8.png|Create Subscription]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template'''&lt;br /&gt;
&lt;br /&gt;
On the ''Template'' tab, define a template for user notifications and email notifications:&lt;br /&gt;
&lt;br /&gt;
*'''Type '''appropriate subject in the ''Template Subject''&amp;amp;nbsp;box. All the notification emails using this template would have this content in the subject line. &lt;br /&gt;
*'''Type''' an appropriate message in the T''emplate Body.'' '''Click''' the ''Attributes'' list to tag respective attributes in the template body. You can also format the selected attributes by using menu options. &lt;br /&gt;
*'''Click''' ''Next''. The ''Recipient'' tab open. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription templates tab 7.8.png|1000px|Templates tab]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Recipient'''&lt;br /&gt;
&lt;br /&gt;
To add recipients:&lt;br /&gt;
&lt;br /&gt;
1. '''Click '''the ''Add Recipients ''icon. The ''Add Recipients'' window opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Select'''&amp;amp;nbsp;''User Roles ''such as Approver, Internal Reviewer etc.&lt;br /&gt;
&lt;br /&gt;
3. '''Select '''''User Attributes'' such as Created By, Modified by etc.&lt;br /&gt;
&lt;br /&gt;
4. '''Check&amp;amp;nbsp;'''the ''Action User'' box if necessary.&lt;br /&gt;
&lt;br /&gt;
5. '''Select '''a desired user from the displayed list or search a user using the search bar.&lt;br /&gt;
&lt;br /&gt;
6.&amp;amp;nbsp;'''Click''' ''Add''. The user name and role get added in the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create Subscription Add reciepient 7.8.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': You can tag users in the Notifications Template using their usernames or Email IDs.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;7.&amp;amp;nbsp;'''Click''' ''Next''. The ''Verify'' tab opens.&lt;br /&gt;
&lt;br /&gt;
'''Verify'''&lt;br /&gt;
&lt;br /&gt;
On this tab, verify all the information you entered for the Subscription.&lt;br /&gt;
&lt;br /&gt;
'''Click'''&amp;amp;nbsp;''Save'' to create the Subscription. Notifications will be sent as and when the respective event occurs.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create Subscrption veriffy page 7.8.PNG]]&amp;lt;/div&amp;gt; &lt;br /&gt;
Notification can be sent in multiple languages. If there are multiple recipients with different language preferences for the respective event. The language is identified from the language set by the Internal User and External user with login privileges in their ''Preferences''. One single email is sent to all the selected recipients with the content in different languages. The recipients can simply scroll through the email and read the content drafted in their preferred language.&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Related Topics: '''[[Agreement_Management|Agreement Management]] |&amp;amp;nbsp;[[Managing_Organization|Managing Organization]] | [[Managing_Users|Managing Users]] | [[Managing_User_Groups|Managing User Groups]] | [[Managing_Security_Groups|Managing Security Groups]] | [[Application_Settings|Application Settings]] | [[Currencies|Currencies]] | [[Reasons|Reasons]] | [[Deleting_an_Agreement|Deleting an Agreement]] | [[Search_Sync|Search Sync]] | [[Legacy_Upload|Legacy Upload]]&amp;amp;nbsp;|&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Notification_Settings&amp;diff=9610</id>
		<title>Notification Settings</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Notification_Settings&amp;diff=9610"/>
				<updated>2019-05-15T05:24:15Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Notification Settings =&lt;br /&gt;
&lt;br /&gt;
== Creating&amp;amp;nbsp;Notification Categories ==&lt;br /&gt;
&lt;br /&gt;
As an administrator, you can create various notification categories. These categories are then visible to the respective users under the Notifications tile. When&amp;amp;nbsp;creating a subscription, you can place your subscription in the appropriate notification category.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
To create a notifications category:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Notification Settings'' tile On the ''User Administration'' page. The ''Notification Settings'' page appears.&lt;br /&gt;
&lt;br /&gt;
2. '''Click'''&amp;amp;nbsp;the&amp;amp;nbsp;''Create Notification Category ''button.''&amp;amp;nbsp;''&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Notifications Settings all notification categories 7.8.PNG]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. The ''Details'' tab opens.&amp;lt;/div&amp;gt; &lt;br /&gt;
4. The created category appears on the ''All Notifications Category'' page.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create Notification Category Details tab 7.8.PNG]]&amp;lt;br/&amp;gt; &amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
5.&amp;amp;nbsp;'''Type''' an appropriate category name in the ''Category Name'' box, and '''click''' ''Save''.&lt;br /&gt;
&lt;br /&gt;
== Editing&amp;amp;nbsp;Notification Categories ==&lt;br /&gt;
&lt;br /&gt;
As an administrator, you can create as well as edit various notification categories.&lt;br /&gt;
&lt;br /&gt;
To edit a notification category:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Notification Settings'' tile on the ''User Administration'' page. The ''Notification Settings'' page opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Select''' the desired entity check box in the ''Notification Category Name'' panel&amp;amp;nbsp;and '''click'''&amp;amp;nbsp;the&amp;amp;nbsp;''Edit ''button.&amp;amp;nbsp;The ''Details'' tab opens.&lt;br /&gt;
&lt;br /&gt;
3. '''Type''' or '''update''' the category name In the ''Category Name'' box, and '''click''' ''Update''.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Edit notification category 7.8.PNG]]&amp;lt;/div&amp;gt; &lt;br /&gt;
4. The updated notification category name appears on the ''All Notifications Category'' page.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Creating&amp;amp;nbsp;a Subscription ==&lt;br /&gt;
&lt;br /&gt;
Using Subscriptions, you can create user notifications and assign appropriate recipients. When&amp;amp;nbsp;creating a subscription:&lt;br /&gt;
&lt;br /&gt;
*Define the entity or a task for which the notification to be sent. &lt;br /&gt;
*Define the event for which it will be sent. &lt;br /&gt;
&lt;br /&gt;
'''To create a subscription''':&lt;br /&gt;
&lt;br /&gt;
'''1. Click '''the ''Notification Settings'' tile on the ''User Administration'' page. The ''All Notifications Category'' page opens.&amp;amp;nbsp;All the existing notification categories are displayed on this page such as Agreement Notifications, Clause Notifications. Each notification category groups various notification templates of various events that fit into the respective category. You can also edit or delete the displayed categories.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription All Notification Category 7.8.png|All Notification Category page]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2.'''&amp;amp;nbsp;Click''' the ''Subscription'' tile. The ''Subscriptions'' page opens.&amp;amp;nbsp;On this page you can see a list of all the existing Notification Templates and their details such as Template Name, Entity Name, Event and Category Name etc. You can also edit, delete, create, enable or disable a subscription using the respective buttons.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription Subscriptions page 7.8.png|1000px|Subscriptions page]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3.&amp;amp;nbsp;'''Click '''the&amp;amp;nbsp;''Create Subscription ''button''. ''The&amp;amp;nbsp;''Create Subscription&amp;amp;nbsp;''page opens.&amp;amp;nbsp;&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
There are four tabs on this page:&lt;br /&gt;
&lt;br /&gt;
*Details &lt;br /&gt;
*Template &lt;br /&gt;
*Recipient &lt;br /&gt;
*Verify &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''':&amp;amp;nbsp;When creating or editing a subscription, the Administrator&amp;amp;nbsp;must make sure that he set his language preferences to English (United States). Otherwise an information message is displayed. Subscriptions can be created in English only. If you need your subscription in various languages, you can provide the localized content to the ICM configuration team to add it to the database through scripts.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Details'''&lt;br /&gt;
&lt;br /&gt;
Enter the mandatory fields:&lt;br /&gt;
&lt;br /&gt;
*'''Type'''&amp;amp;nbsp;an appropriate Template Name for the subscription. &lt;br /&gt;
*'''Select'''&amp;amp;nbsp;an Entity Name such as ''Agreement''. &lt;br /&gt;
*'''Select'''&amp;amp;nbsp;an Event Name, such as ''Agreement Approved.'' &lt;br /&gt;
*'''Select''' a Category Name such as ''Agreement Notifications''. &lt;br /&gt;
*'''Click'''&amp;amp;nbsp;''Next''. The&amp;amp;nbsp;''Template''&amp;amp;nbsp;tab opens. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription Create Subscription page 7.8.png|Create Subscription]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Template'''&lt;br /&gt;
&lt;br /&gt;
On the ''Template'' tab, define a template for user notifications and email notifications:&lt;br /&gt;
&lt;br /&gt;
*'''Type '''appropriate subject in the ''Template Subject''&amp;amp;nbsp;box. All the notification emails using this template would have this content in the subject line. &lt;br /&gt;
*'''Type''' an appropriate message in the T''emplate Body.'' '''Click''' the ''Attributes'' list to tag respective attributes in the template body. You can also format the selected attributes by using menu options. &lt;br /&gt;
*'''Click''' ''Next''. The ''Recipient'' tab open. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Creating Subscription templates tab 7.8.png|1000px|Templates tab]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Recipient'''&lt;br /&gt;
&lt;br /&gt;
To add recipients:&lt;br /&gt;
&lt;br /&gt;
1. '''Click '''the ''Add Recipients ''icon. The ''Add Recipients'' window opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Select'''&amp;amp;nbsp;''User Roles ''such as Approver, Internal Reviewer etc.&lt;br /&gt;
&lt;br /&gt;
3. '''Select '''''User Attributes'' such as Created By, Modified by etc.&lt;br /&gt;
&lt;br /&gt;
4. '''Check&amp;amp;nbsp;'''the ''Action User'' box if necessary.&lt;br /&gt;
&lt;br /&gt;
5. '''Select '''a desired user from the displayed list or search a user using the search bar.&lt;br /&gt;
&lt;br /&gt;
6.&amp;amp;nbsp;'''Click''' ''Add''. The user name and role get added in the list.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create Subscription Add reciepient 7.8.PNG]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note''': You can tag users in the Notifications Template using their usernames or Email IDs.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;7.&amp;amp;nbsp;'''Click''' ''Next''. The ''Verify'' tab opens.&lt;br /&gt;
&lt;br /&gt;
'''Verify'''&lt;br /&gt;
&lt;br /&gt;
On this tab, verify all the information you entered for the Subscription.&lt;br /&gt;
&lt;br /&gt;
'''Click'''&amp;amp;nbsp;''Save'' to create the Subscription. Notifications will be sent as and when the respective event occurs.&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
Notification can be sent in multiple languages. If there are multiple recipients with different language preferences for the respective event. The language is identified from the language set by the Internal User and External user with login privileges in their ''Preferences''. One single email is sent to all the selected recipients with the content in different languages. The recipients can simply scroll through the email and read the content drafted in their preferred language.&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Related Topics: '''[[Agreement_Management|Agreement Management]] |&amp;amp;nbsp;[[Managing_Organization|Managing Organization]] | [[Managing_Users|Managing Users]] | [[Managing_User_Groups|Managing User Groups]] | [[Managing_Security_Groups|Managing Security Groups]] | [[Application_Settings|Application Settings]] | [[Currencies|Currencies]] | [[Reasons|Reasons]] | [[Deleting_an_Agreement|Deleting an Agreement]] | [[Search_Sync|Search Sync]] | [[Legacy_Upload|Legacy Upload]]&amp;amp;nbsp;|&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Create_Subscrption_veriffy_page_7.8.PNG&amp;diff=9609</id>
		<title>File:Create Subscrption veriffy page 7.8.PNG</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Create_Subscrption_veriffy_page_7.8.PNG&amp;diff=9609"/>
				<updated>2019-05-15T05:22:29Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: IDT-3 uploaded a new version of File:Create Subscrption veriffy page 7.8.PNG&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Create_Subscrption_veriffy_page_7.8.PNG&amp;diff=9608</id>
		<title>File:Create Subscrption veriffy page 7.8.PNG</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Create_Subscrption_veriffy_page_7.8.PNG&amp;diff=9608"/>
				<updated>2019-05-15T05:16:14Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Create_Subscription_Add_reciepient_7.8.PNG&amp;diff=9607</id>
		<title>File:Create Subscription Add reciepient 7.8.PNG</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Create_Subscription_Add_reciepient_7.8.PNG&amp;diff=9607"/>
				<updated>2019-05-15T05:02:39Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Approve_a_Request&amp;diff=9606</id>
		<title>Approve a Request</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Approve_a_Request&amp;diff=9606"/>
				<updated>2019-05-15T04:49:28Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Approving&amp;amp;nbsp;a Request =&lt;br /&gt;
&lt;br /&gt;
A user role defines controls or permissions given to a user. ICM has the following three predefined user roles for the '''Requests''' feature:&lt;br /&gt;
&lt;br /&gt;
*Requester: The person who generates the request (primary owner). &lt;br /&gt;
*Approver: The person who approves the request. &lt;br /&gt;
*Reviewer: The person who reviews the request. &lt;br /&gt;
&lt;br /&gt;
An approver can approve a request from these two locations:&lt;br /&gt;
&lt;br /&gt;
*from Notifications Dashboard &lt;br /&gt;
*from your Tasks Dashboard &lt;br /&gt;
&lt;br /&gt;
=== To approve a request from Notifications Dashboard: ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click '''the ''Notifications&amp;amp;nbsp;''tile on My Dashboard. This opens the Notifications Dashboard&amp;amp;nbsp;page.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click '''the&amp;amp;nbsp;''Contract Request Notifications'' category. This displays a list of all Contract Request notifications.[[File:NotificationsDashboard.JPG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Click '''''Contract Request Sent for Approval''&amp;amp;nbsp;and view the automated message displayed on the right side of the page with a link to that particular request page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4.'''Click '''''Approve ''to approve the request. This opens the&amp;amp;nbsp;''Add Note'' dialog&amp;amp;nbsp;box.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Type '''an appropriate note and '''click '''''Add''. The status of the Request changes to ''Approved'''''.'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note: '''When the approver&amp;amp;nbsp;rejects the request, the status of the request changes to ''Draft&amp;amp;nbsp;''and the request has to go through the approval process again.&amp;lt;/div&amp;gt; &lt;br /&gt;
=== To approve a request from Tasks Dashboard: ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click '''on the Tasks tile on My Dashboard. This opens the Tasks Dashboard with a list of all you tasks.&lt;br /&gt;
&lt;br /&gt;
2. '''Click '''the task link This opens the '''Contract Request''' page.&lt;br /&gt;
&lt;br /&gt;
3. '''Click '''the buttons as appropriate:&lt;br /&gt;
&amp;lt;ul style=&amp;quot;margin-left: 80px;&amp;quot;&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Edit&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Approve&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Reject&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Request Review&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;/ul&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Related Topics:'''&amp;amp;nbsp;[[Requests_Page|Requests Page]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Searching_agreements_and_requests|Searching agreements and requests]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Contract_Type|Contract Type]]&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Approve_a_Request&amp;diff=9605</id>
		<title>Approve a Request</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Approve_a_Request&amp;diff=9605"/>
				<updated>2019-05-15T04:49:07Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Approving&amp;amp;nbsp;a Request =&lt;br /&gt;
&lt;br /&gt;
A user role defines controls or permissions given to a user. ICM has the following three predefined user roles for the '''Requests''' feature:&lt;br /&gt;
&lt;br /&gt;
*Requester: The person who generates the request (primary owner). &lt;br /&gt;
*Approver: The person who approves the request. &lt;br /&gt;
*Reviewer: The person who reviews the request. &lt;br /&gt;
&lt;br /&gt;
An approver can approve a request from these two locations:&lt;br /&gt;
&lt;br /&gt;
*from Notifications Dashboard &lt;br /&gt;
*from your Tasks Dashboard &lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=== To approve a request from Notifications Dashboard: ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click '''the ''Notifications&amp;amp;nbsp;''tile on My Dashboard. This opens the Notifications Dashboard&amp;amp;nbsp;page.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click '''the&amp;amp;nbsp;''Contract Request Notifications'' category. This displays a list of all Contract Request notifications.[[File:NotificationsDashboard.JPG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Click '''''Contract Request Sent for Approval''&amp;amp;nbsp;and view the automated message displayed on the right side of the page with a link to that particular request page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4.'''Click '''''Approve ''to approve the request. This opens the&amp;amp;nbsp;''Add Note'' dialog&amp;amp;nbsp;box.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Type '''an appropriate note and '''click '''''Add''. The status of the Request changes to ''Approved'''''.'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note: '''When the approver&amp;amp;nbsp;rejects the request, the status of the request changes to ''Draft&amp;amp;nbsp;''and the request has to go through the approval process again.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== To approve a request from Tasks Dashboard: ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click '''on the Tasks tile on My Dashboard. This opens the Tasks Dashboard with a list of all you tasks.&lt;br /&gt;
&lt;br /&gt;
2. '''Click '''the task link This opens the '''Contract Request''' page.&lt;br /&gt;
&lt;br /&gt;
3. '''Click '''the buttons as appropriate:&lt;br /&gt;
&amp;lt;ul style=&amp;quot;margin-left: 80px;&amp;quot;&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Edit&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Approve&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Reject&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Request Review&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;/ul&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Related Topics:'''&amp;amp;nbsp;[[Requests_Page|Requests Page]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Searching_agreements_and_requests|Searching agreements and requests]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Contract_Type|Contract Type]]&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Approve_a_Request&amp;diff=9604</id>
		<title>Approve a Request</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Approve_a_Request&amp;diff=9604"/>
				<updated>2019-05-15T04:48:39Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Approving&amp;amp;nbsp;a Request =&lt;br /&gt;
&lt;br /&gt;
A user role defines controls or permissions given to a user. ICM has the following three predefined user roles for the '''Requests''' feature:&lt;br /&gt;
&lt;br /&gt;
*Requester: The person who generates the request (primary owner). &lt;br /&gt;
*Approver: The person who approves the request. &lt;br /&gt;
*Reviewer: The person who reviews the request. &lt;br /&gt;
&lt;br /&gt;
An approver can approve a request from these two locations:&lt;br /&gt;
&lt;br /&gt;
*from Notifications Dashboard &lt;br /&gt;
*from your Tasks Dashboard &lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=== To approve a request from Notifications Dashboard: ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click '''the ''Notifications&amp;amp;nbsp;''tile on My Dashboard. This opens the Notifications Dashboard&amp;amp;nbsp;page.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click '''the&amp;amp;nbsp;''Contract Request Notifications'' category. This displays a list of all Contract Request notifications.[[File:NotificationsDashboard.JPG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Click '''''Contract Request Sent for Approval''&amp;amp;nbsp;and view the automated message displayed on the right side of the page with a link to that particular request page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4.'''Click ''''''Approve''' to approve the request. This opens the&amp;amp;nbsp;''Add Note'' dialog&amp;amp;nbsp;box.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Type '''an appropriate note and '''click '''''Add''. The status of the Request changes to ''Approved'''''.'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note: '''When the approver&amp;amp;nbsp;rejects the request, the status of the request changes to ''Draft&amp;amp;nbsp;''and the request has to go through the approval process again.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== To approve a request from Tasks Dashboard: ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click '''on the Tasks tile on My Dashboard. This opens the Tasks Dashboard with a list of all you tasks.&lt;br /&gt;
&lt;br /&gt;
2. '''Click '''the task link This opens the '''Contract Request''' page.&lt;br /&gt;
&lt;br /&gt;
3. '''Click '''the buttons as appropriate:&lt;br /&gt;
&amp;lt;ul style=&amp;quot;margin-left: 80px;&amp;quot;&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Edit&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Approve&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Reject&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Request Review&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;/ul&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Related Topics:'''&amp;amp;nbsp;[[Requests_Page|Requests Page]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Searching_agreements_and_requests|Searching agreements and requests]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Contract_Type|Contract Type]]&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Approve_a_Request&amp;diff=9603</id>
		<title>Approve a Request</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Approve_a_Request&amp;diff=9603"/>
				<updated>2019-05-15T04:48:07Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Approving&amp;amp;nbsp;a Request =&lt;br /&gt;
&lt;br /&gt;
A user role defines controls or permissions given to a user. ICM has the following three predefined user roles for the '''Requests''' feature:&lt;br /&gt;
&lt;br /&gt;
*Requester: The person who generates the request (primary owner). &lt;br /&gt;
*Approver: The person who approves the request. &lt;br /&gt;
*Reviewer: The person who reviews the request. &lt;br /&gt;
&lt;br /&gt;
An approver can approve a request from these two locations:&lt;br /&gt;
&lt;br /&gt;
*from Notifications Dashboard &lt;br /&gt;
*from your Tasks Dashboard &lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== To approve a request from Notifications Dashboard: ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click '''the ''Notifications&amp;amp;nbsp;''tile on [[My_Dashboard|My Dashboard]]. This opens the [[View_Notifications|Notifications Dashboard]]&amp;amp;nbsp;page.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;2. '''Click '''the&amp;amp;nbsp;''Contract Request Notifications'' category. This displays a list of all Contract Request notifications.[[File:NotificationsDashboard.JPG|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;3. '''Click '''''Contract Request Sent for Approval''&amp;amp;nbsp;and view the automated message displayed on the right side of the page with a link to that particular request page.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;4.'''Click ''''''Approve''' to approve the request. This opens the&amp;amp;nbsp;''Add Note'' dialog&amp;amp;nbsp;box.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;5. '''Type '''an appropriate note and '''click '''''Add''. The status of the Request changes to ''Approved'''''.'''&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note: '''When the approver&amp;amp;nbsp;rejects the request, the status of the request changes to ''Draft&amp;amp;nbsp;''and the request has to go through the approval process again.&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
=== To approve a request from Tasks Dashboard: ===&lt;br /&gt;
&lt;br /&gt;
1. '''Click '''on the Tasks tile on My Dashboard. This opens the Tasks Dashboard with a list of all you tasks.&lt;br /&gt;
&lt;br /&gt;
2. '''Click '''the task link This opens the '''Contract Request''' page.&lt;br /&gt;
&lt;br /&gt;
3. '''Click '''the buttons as appropriate:&lt;br /&gt;
&amp;lt;ul style=&amp;quot;margin-left: 80px;&amp;quot;&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Edit&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Approve&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Reject&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Request Review&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;/ul&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Related Topics:'''&amp;amp;nbsp;[[Requests_Page|Requests Page]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Searching_agreements_and_requests|Searching agreements and requests]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Contract_Type|Contract Type]]&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Searching_agreements_and_requests&amp;diff=9602</id>
		<title>Searching agreements and requests</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Searching_agreements_and_requests&amp;diff=9602"/>
				<updated>2019-05-15T04:46:22Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Searching Agreements and Requests =&lt;br /&gt;
&lt;br /&gt;
You can search Agreements and Requests using Advanced search&amp;amp;nbsp;or from their respective pages (Agreements Page, Requests Page). You may want to search Agreements and Requests for one of the following reasons:&lt;br /&gt;
&lt;br /&gt;
*View its details &lt;br /&gt;
*See its status &lt;br /&gt;
*Copy an existing Agreement &lt;br /&gt;
*Make changes to it &lt;br /&gt;
&lt;br /&gt;
The process for searching any entity (Agreements, Contract Types, Requests, Clauses, and so on) is identical. ICM provides the type ahead feature for search facets so that the results displayed are filtered while you are typing, thus enabling you to quickly arrive at the desired value. You can type in the text box between the search facet drop-down and the list of facet values, and ICM will display all the matching values which start with the typed content. The type ahead feature works as the ''Contains'' operator for the sake of consistency and ease-of-use.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
This search is case-insensitive and ICM displays all the values of the specified facet Attribute and not just the top 1000 values. You can filter the search facet values, select one or multiple of these by checking the relevant checkboxes, and then again select another facet attribute and continue the process to apply multiple facet filters. As soon as you select another facet attribute, the textbox is refreshed.&amp;amp;nbsp;This feature is applicable to the following data types – String, User, Auto, Email, and URL. It is enabled on all search pages, including Index pages, Advanced Search page, Lookup Search page, and so on.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Searching for Agreements and Requests Agreements page 7.8.PNG|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;You can find a specific Agreement from the Agreements Page using any of the following searches:&amp;lt;/div&amp;gt; &lt;br /&gt;
*Free Text Search &lt;br /&gt;
*Category Search &lt;br /&gt;
*Saved Search &lt;br /&gt;
*Index Page Search &lt;br /&gt;
&lt;br /&gt;
== Free Text&amp;amp;nbsp;Search ==&lt;br /&gt;
&lt;br /&gt;
The operators C''ontains'' and ''Exactly ''on all search pages in the horizontal Search bar help the users in easy and quick searching. The operator ''Contains'' is the existing functionality, whereas ''Exactly'' is a new operator.&lt;br /&gt;
&lt;br /&gt;
The operators in the horizontal search bar include:&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Select '''the Entity to search.&lt;br /&gt;
&lt;br /&gt;
2.&amp;amp;nbsp;'''Select''' any one operator to search by from the drop-down list. You must enter a minimum of 3 characters to search by. On searching using just one or two characters, ICM displays a validation message prompting you to enter at least 3 characters. These fields are case-insensitive, hence characters may be entered in upper and/or lower case.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Searching Agreements and Requests operators 7.8.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
The following operators are available:&lt;br /&gt;
&lt;br /&gt;
*Contains'': ''displays all the Agreements where the entered value appears anywhere in the free text search results. If you enter a string (multiple words), ICM considers the exact string including the spaces entered between these words. The functionality is the same as the existing one and you can perform a search using ''*'' or other wildcard search characters as well as the ''AND, OR'' operators manually. The default behavior among the entered words will remain as ''AND''. &lt;br /&gt;
*Exactly'': ''works the same way as''Contains ''of the Custom Keyword search discussed above. The only difference is that ''Exactly'' in Free Text search searches for the exact match across Attributes of Agreements, user-defined Associations and system-defined Associations, whereas in Custom Keyword, it searches only in that specific Attribute. If you enter a string (multiple words), ICM considers the exact string including the spaces between these words. The functionality is the same as the existing one and you can perform a search using ''*'' or other wildcard search characters as well as the ''AND, OR'' operators manually. The default behavior among the entered words will remain as ''AND.'' &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note: '''The above values are configurable as per your requirement in terms of names, their sequence in the dropdown, and their default value.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Category Search ==&lt;br /&gt;
&lt;br /&gt;
To search for Requests using the Category drop-down list:&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Click''' the ''Agreement Management'' tile on My Dashboard. The Agreements Page&amp;amp;nbsp;opens, which displays all the existing Agreements.&lt;br /&gt;
&lt;br /&gt;
2. Use the ''Categories'' drop-down list to filter the Agreements and find the exact match that you are looking for. For example, search by Status, Created By, Date, and so on. All options that match the selected category are displayed.&lt;br /&gt;
&lt;br /&gt;
3. Select the desired criteria by selecting the&amp;amp;nbsp;boxes next to that option. Agreements that match&amp;amp;nbsp;these&amp;amp;nbsp;specified criteria are displayed.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Searching Agreements and Requests filters 7.8.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
4. Filter your search further by typing specific keywords in the ''Custom Keyword'' field and then '''click''' ''Apply''. You can use Boolean operators such as AND/OR or search by wildcards to filter the results. For example:&lt;br /&gt;
&amp;lt;ul style=&amp;quot;margin-left: 80px;&amp;quot;&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;APP* - displays agreements only in the APPROVED and WAITING FOR APPROVAL states&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;&amp;amp;nbsp;?PP* - displays agreements only in the APPROVED and WAITING FOR APPROVAL states&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;APP* OR DRA* - displays agreements only in the APPROVED, WAITING FOR APPROVAL and DRAFT states&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;/ul&amp;gt;&lt;br /&gt;
&lt;br /&gt;
5. You can also type free text in the Refine Search Here... search box. A list of relevant agreements is displayed.&lt;br /&gt;
&lt;br /&gt;
The operators C''ontains'' and ''Exactly ''on the search pages in the horizontal search bar help the users in easy and quick searching. The operator ''Contains'' is the existing functionality, whereas ''Exactly'' is a new operator.&lt;br /&gt;
&lt;br /&gt;
The operators in the horizontal search bar include:&lt;br /&gt;
&lt;br /&gt;
1. '''Select '''the Entity to search.&lt;br /&gt;
&lt;br /&gt;
2. '''Select''' any one operator to search by from the drop-down list. You must enter a minimum of 3 characters to search by. On searching using just one or two characters, ICM displays a validation message prompting you to enter at least 3 characters. These fields are case-insensitive, hence characters may be entered in upper and/or lower case.&lt;br /&gt;
&lt;br /&gt;
The following operators are available:&lt;br /&gt;
&lt;br /&gt;
*Contains'': ''displays all the Agreements where the entered value appears anywhere in the free text search results. If you enter a string (multiple words), ICM considers the exact string including the spaces entered between these words. The functionality is the same as the existing one and you can perform a search using ''*'' or other wildcard search characters as well as the ''AND, OR'' operators manually. The default behavior among the entered words will remain as ''AND''. &lt;br /&gt;
*Exactly'': ''works the same way as&amp;amp;nbsp;''Contains ''of the Custom Keyword search discussed above. The only difference is that ''Exactly'' in Free Text search searches for the exact match across Attributes of Agreements, user-defined Associations and system-defined Associations, whereas in Custom Keyword, it searches only in that specific Attribute. If you enter a string (multiple words), ICM considers the exact string including the spaces between these words. The functionality is the same as the existing one and you can perform a search using ''*'' or other wildcard search characters as well as the ''AND, OR'' operators manually. The default behavior among the entered words will remain as ''AND.'' &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note:'''The above values are configurable as per your requirement in terms of names, their sequence in the dropdown, and their default value.&amp;lt;/div&amp;gt; &lt;br /&gt;
=== Ability to Specify a Date Range on Facet Search ===&lt;br /&gt;
&lt;br /&gt;
You can search Agreements within a specified date range using the Calendar picker in the search facets. This greatly enhances the usability of ICM for the business users.&lt;br /&gt;
&lt;br /&gt;
To do this:&lt;br /&gt;
&lt;br /&gt;
1. '''Select '''a date filter (such as ''Created Date, Expiration Date, Effective Date)'' from the facet search drop-down in the ''Categories'' section of the ''Agreement Management'' page.&lt;br /&gt;
&lt;br /&gt;
2.&amp;amp;nbsp;'''Enter''' the specific date range and advanced date range:&lt;br /&gt;
&amp;lt;ul style=&amp;quot;margin-left: 40px;&amp;quot;&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;'''Select''' the ''Specific Date Range'' to select the date in the ''yyyy-mm-dd'' format using the&amp;amp;nbsp;''Calendar ''icon.&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;'''Select''' the ''Advanced Date Range'' and add the custom range with the following syntax indicating the duration (integer and unit).&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;/ul&amp;gt;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;Specify the relative time as follows:&amp;lt;/div&amp;gt; &amp;lt;ul style=&amp;quot;margin-left: 40px;&amp;quot;&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;''now: ''to indicate the current time.&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;''now ''plus (+) or minus (-): to begin your string and indicate the offset of the duration of time.&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;''a number and a unit'': where, the number is implied on specifying time duration. For example, ''d'' is same as ''1d ''and ''M'' is the same as ''1M.''&amp;lt;/li&amp;gt;&lt;br /&gt;
&amp;lt;li&amp;gt;Supported time units: &lt;br /&gt;
*y: year, w: week of week year, d: day of the month, M: month of the year. For example: now-1y, now+2w, now-5d, now+2M. &lt;br /&gt;
*h: number of hours (0~23), m: minute of the hour, s: second of the minute. For example: now-2h, now-30m, now+55s.  &amp;lt;/li&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Search and Agreements1.PNG|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;An elaborate&amp;amp;nbsp;Help text on the user interface is available to explain how to specify the date range.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Search and Agreements2.PNG|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Saved Search ==&lt;br /&gt;
&lt;br /&gt;
Follow these steps to use your saved searches:&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Click''' the ''Agreement Management'' tile on My Dashboard. The Agreements Page&amp;amp;nbsp;opens, which displays&amp;amp;nbsp;all the existing agreements.&lt;br /&gt;
&lt;br /&gt;
2.&amp;amp;nbsp;'''Click''' the ''Saved Searches'' drop down and select the desired saved search. Refer to Using Advanced Search for details on saving a search. The agreements that match your search&amp;amp;nbsp;criteria are displayed.&lt;br /&gt;
&lt;br /&gt;
Refer to Saved Searches for details on saving a search.&lt;br /&gt;
&lt;br /&gt;
== Index Page Search ==&lt;br /&gt;
&lt;br /&gt;
Search functionality includes a drop-down of operators in the ''Custom Keyword'' box below the facet list. This is available on all Search pages except the Advanced Search page and&amp;amp;nbsp;helps the users in quick and efficient search. The operators include:&lt;br /&gt;
&lt;br /&gt;
*Contains: This is an existing functionality in ''Custom Keyword'' search. &lt;br /&gt;
*Exactly: This is a new operator. &lt;br /&gt;
*Starts With: This is a new operator. &lt;br /&gt;
&lt;br /&gt;
This is applicable for the following data types – Auto, Email, String and User.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Custom keyword.PNG|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
To perform a Search using the ''Custom Keyword'' drop-down:&lt;br /&gt;
&lt;br /&gt;
1. '''Select '''the Entity to search.&lt;br /&gt;
&lt;br /&gt;
2.'''Select''' any one operator to search by from the ''Custom Keyword'' drop-down list. You must enter a minimum of 3 characters to search by. On searching using just one or two characters, ICM displays a validation message prompting you to enter at least 3 characters. These fields are case-insensitive, hence characters can be entered in upper and/or lower case.&lt;br /&gt;
&lt;br /&gt;
The following operators are available:&lt;br /&gt;
&lt;br /&gt;
*Contains: displays all Agreements where the selected Attribute facet value contains the entered value anywhere in the Attribute value. The functionality is the same as the existing one and you can perform a search using ''*'' or any other wildcard search characters as well as the ''AND, OR'' operators manually. The default behavior among the entered words will remain as ''AND''. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Search and Agreement3.PNG|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
*Exactly:''displays all the Agreements where the selected Attribute facet value exactly contains the entered value anywhere in the Attribute value. If you enter a string (multiple words), ICM considers the exact string including the spaces between these words.'' &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Search ad Agreement3.PNG|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
*Starts With: displays all Agreements where the selected Attribute facet value starts with the entered value. If you enter a string (multiple words), ICM considers the exact string including the spaces entered between these words. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Automation.PNG|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
*''Let’s see some examples:'' &lt;br /&gt;
**If you select ''Customer name'' as search facet, and enter ''Icertis Canada'' in the custom keyword box, then ICM searches Agreements where the customer name Attribute value starts with''Icertis Canada'', such as, ''Icertis Canada Products Ltd, Icertis Canada Services Ltd,'' and so on. ICM does not display Agreements where customer name is ''Icertis Europe Products Ltd, Canada Interactive Ltd or Icertis Advanced Systems Canada Ltd''. &lt;br /&gt;
**If you search ''Icertis Can*'', ICM does not display any results unless there is really an Agreement with a customer name starting with ''Icertis Can*.'' Thus, ICM matches the exact entered value and checks if there is any Agreement where customer name starts with exactly the same value and will display only results that exactly match. &lt;br /&gt;
**If you search using quotes, such as “''Icertis”'' or ''‘Icertis’'', ICM displays Agreements where the customer name actually has ''“Icertis”'' or ''‘Icertis’'' values respectively. Thus, ICM does not display any results, unless there is really any Agreement where the customer name was entered with single or double quotes.   &lt;br /&gt;
&amp;lt;div class=&amp;quot;note-box&amp;quot;&amp;gt;'''Note: '''The above values are configurable as per your requirement in terms of names, their sequence in the dropdown, and their default value.&amp;lt;/div&amp;gt; &lt;br /&gt;
== Searches pinned as Favorites ==&lt;br /&gt;
&lt;br /&gt;
Follow these steps to search using a favorite search:&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Click''' the ''Agreement Management'' tile on My Dashboard. The Agreements Page&amp;amp;nbsp;opens which displays&amp;amp;nbsp;all the existing Agreements.&lt;br /&gt;
&lt;br /&gt;
2.&amp;amp;nbsp;'''Click''' one of the searches defined as favorite, just below the feature tiles. Refer to Using Advanced Search for details on adding searches as favorites. The&amp;amp;nbsp; Agreements that match the criteria &amp;amp;nbsp;in your favorite search are displayed.&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Related Topics:'''&amp;amp;nbsp;[[Using_Advanced_Search|Advanced Search]] &amp;amp;nbsp;| &amp;amp;nbsp;[[Saved_Searches|Saved Searches]] &amp;amp;nbsp;| &amp;amp;nbsp;[[Agreements_Page|Agreements Page]]&amp;amp;nbsp;|&amp;amp;nbsp;[[Requests_Page|Requests Page]]&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Managing_Organization&amp;diff=9601</id>
		<title>Managing Organization</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Managing_Organization&amp;diff=9601"/>
				<updated>2019-05-15T04:33:10Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Managing Organization =&lt;br /&gt;
&lt;br /&gt;
As an Administrator, you can view and edit the information of your Organization.&lt;br /&gt;
&lt;br /&gt;
To manage your organization data:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Manage Organization'' tile on the ''User Administration'' page. The ''Organization Details'' page opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Click''' ''Edit.'' The&amp;amp;nbsp;''Edit Organization'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Edit Organization Data 1.png|768x480px|Edit Organization Data 1.png]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Searching an Organization Group ==&lt;br /&gt;
&lt;br /&gt;
In ICM, you can search an organization groups for multiple reasons such as:&lt;br /&gt;
&lt;br /&gt;
You use multiple parameters to search an organization groups&lt;br /&gt;
&lt;br /&gt;
To search an Organization Group:&lt;br /&gt;
&lt;br /&gt;
In ICM, you can use various options given below, including the dynamic search feature, to find the desired organization group.&amp;lt;br/&amp;gt; &amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Search an organization Group 7.8.PNG|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;lt;br/&amp;gt; Alternatively, type the keywords in the box provided above the list of organization groups. A list of relevant organization groups is displayed.&amp;lt;/div&amp;gt; &lt;br /&gt;
=== '''Enhancing your search''' ===&lt;br /&gt;
&lt;br /&gt;
You can further narrow your search by using any of the following methods:&lt;br /&gt;
&lt;br /&gt;
{|&lt;br /&gt;
|-&lt;br /&gt;
| '''Search Term'''&lt;br /&gt;
| '''Result'''&lt;br /&gt;
|-&lt;br /&gt;
| &amp;quot;...&amp;quot;&lt;br /&gt;
| '''Type''' the search term in double quotation marks.&amp;lt;br/&amp;gt; It shows existing organization groups that include the exact search term.&lt;br /&gt;
|-&lt;br /&gt;
| *...*&lt;br /&gt;
| '''Type''' the search term in star characters.&amp;lt;br/&amp;gt; It shows existing organization groups that include the exact search term.&lt;br /&gt;
|-&lt;br /&gt;
| *...&lt;br /&gt;
| Prefix * to the search term.&amp;lt;br/&amp;gt; It shows existing organization groups that end with this term.&lt;br /&gt;
|-&lt;br /&gt;
| ...*&lt;br /&gt;
| Suffix * to the search term.&amp;lt;br/&amp;gt; It shows existing organization groups that start with this term.&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
'''Viewing the saved search terms'''&amp;lt;br/&amp;gt; View your saved search terms with the following:&lt;br /&gt;
&lt;br /&gt;
*In the ''More Searches'' box, select your saved search, and '''click'''&amp;amp;nbsp;the ''Add to Favourites'' icon&amp;amp;nbsp;to mark the search term as favorite. &lt;br /&gt;
*You can find your marked favorites below the tiles. &lt;br /&gt;
&lt;br /&gt;
== Creating an Organization Group ==&lt;br /&gt;
&lt;br /&gt;
You can group various organization units and create an organization group. You can assign these organization groups to the users so that they can become a part of the group. The users in a particular organization group can have access to the information in various units based on their hierarchy.&lt;br /&gt;
&lt;br /&gt;
To create an organization group:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' ''Org Groups'''''&amp;amp;nbsp;'''on the ''User Administration'' page. The&amp;amp;nbsp;''Org Group'' page opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Click''' ''Create Org Group'''''&amp;amp;nbsp;'''on the ''Org Group'' page. The ''Create Org Group'' page opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create Org group 7.8.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
3. '''Type&amp;amp;nbsp;'''the name for the organization group that you want to create in the&amp;amp;nbsp;''Name&amp;amp;nbsp;''box.&lt;br /&gt;
&lt;br /&gt;
4. '''Enter&amp;amp;nbsp;'''the description for the organization group in the&amp;amp;nbsp;''Description&amp;amp;nbsp;''box.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
4. '''Click&amp;amp;nbsp;'''''Next. ''The''Organization Unit ''tab opens.''&amp;amp;nbsp;''&lt;br /&gt;
&lt;br /&gt;
5. '''Click '''the&amp;amp;nbsp;''Org Unit ''icon''to select an Organization Unit.&amp;amp;nbsp;''&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Select Org Unit 7.8.PNG|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
6. '''Select''' appropriate organization unit for which you want to create the organization group.&lt;br /&gt;
&lt;br /&gt;
7.&amp;amp;nbsp;'''Click''' ''Ok''. The selected unit appears in the ''Organization Units'' tab.&lt;br /&gt;
&lt;br /&gt;
8. '''Click''' ''Next'' to open ''Verify'' tab.&lt;br /&gt;
&lt;br /&gt;
9. '''Verify&amp;amp;nbsp;'''the details you entered and&amp;amp;nbsp;'''click&amp;amp;nbsp;'''''Save.&amp;amp;nbsp;''The organization group that you just created appears on the&amp;amp;nbsp;''Organization Group&amp;amp;nbsp;''page.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
== Adding an Organization Unit ==&lt;br /&gt;
&lt;br /&gt;
In ICM, you can create a new Organization Unit or add a sub-unit to the parent Organization unit.&lt;br /&gt;
&lt;br /&gt;
To add an Organization Unit:&lt;br /&gt;
&lt;br /&gt;
1.&amp;amp;nbsp;'''Click''' the ''Org Structure'' tile on the ''User Administration'' page. The ''Organization Structure'' page opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Type '''the name of the Organization Unit you want to add to the main branch. For example, HR and then '''click '''the ''Add Org Unit'' button. The Org Unit is added under the main branch. You can now drag and drop it under any sub branch&amp;amp;nbsp;as per your business requirements.&amp;amp;nbsp;&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Adding org structure Org structure 7.8.PNG|1050px|Organization Structure]]&amp;lt;/div&amp;gt; &lt;br /&gt;
You can also edit the organization unit details.&lt;br /&gt;
&lt;br /&gt;
To edit an organization unit:&lt;br /&gt;
&lt;br /&gt;
1. '''Click'''&amp;amp;nbsp;the organization unit that you want to edit. The ''Organization unit details'' window appears..&lt;br /&gt;
&lt;br /&gt;
2. '''Edit''' the ''Org Unit Name'' and ''Description'', if required, and then '''click''' ''Save'' to save the modifications.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Adding org structure Org details window 7.8.PNG|Organization Unit Details]]&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
3. '''Edit&amp;amp;nbsp;'''the information wherever necessary on the ''Details&amp;amp;nbsp;''tab.&lt;br /&gt;
&lt;br /&gt;
4. '''Click''' ''Next'' to open ''Verify'' tab.&lt;br /&gt;
&lt;br /&gt;
5. '''Verify''' the information you have edited, and choose one of the following:&lt;br /&gt;
&lt;br /&gt;
*'''Click''' ''Previous'' to go back and make changes to the information entered. &lt;br /&gt;
*'''Click''' ''Update'' to update (that is save) the information you entered or edited. &lt;br /&gt;
*To know the details of the organization groups. &lt;br /&gt;
*To edit an organization groups. &lt;br /&gt;
&lt;br /&gt;
6. '''Click''' the ''Org Groups'' tile&amp;amp;nbsp;on the ''User Administration'' page, The ''Org Group'' page displays the list of existing organization groups.&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;7. Search for a specific organization group by using any of the following options:&lt;br /&gt;
&lt;br /&gt;
*'''Click''' the ''Select Field'' list under ''Search For''&amp;amp;nbsp;, and then '''select''' appropriate item. Search results relevant to the item are displayed with a number in the bracket. The number denotes the number of organization groups that meet the search criteria.&amp;amp;nbsp;'''Select''' the box to select the specific item. A list of organization groups relevant to the item is displayed. &lt;br /&gt;
*To narrow your search further, '''type''' relevant keyword in the ''Custom Keyword'' box, and '''click''' ''Apply''. &lt;br /&gt;
*In the More Searches box, select your saved search, and '''click'''&amp;amp;nbsp;the ''Add to Favorites'' icon&amp;amp;nbsp;to mark the search term as favorite. &lt;br /&gt;
*You can find your marked favorites below the tiles. &lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Related Topics: '''[[Agreement_Management|Agreement Management]] | [[Managing_Users|Managing Users]] | [[Managing_User_Groups|Managing User Groups]] | [[Managing_Security_Groups|Managing_Security_Groups]] | [[Application_Settings|Application_Settings]] | [[Notification_Settings|Notification Settings]] | [[Currencies|Currencies]] | [[Reasons|Reasons]] | [[Deleting_an_Agreement|Deleting an Agreement]] | [[Search_Sync|Search Sync]] | [[Legacy_Upload|Legacy Upload]]&amp;amp;nbsp;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Search_Sync&amp;diff=9561</id>
		<title>Search Sync</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Search_Sync&amp;diff=9561"/>
				<updated>2019-05-14T10:51:06Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Search Sync =&lt;br /&gt;
&lt;br /&gt;
You can search the documents that an Agreement is linked to. To do so:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Admin Task'' tile.&lt;br /&gt;
&lt;br /&gt;
2. '''Click'''&amp;amp;nbsp;the&amp;amp;nbsp;''Search Sync button''.&lt;br /&gt;
&lt;br /&gt;
3. '''Select''' the ''Entity Type ''from the drop-down.&lt;br /&gt;
&lt;br /&gt;
4. '''Select''' the ''Contract Type ''from the drop-down''.''&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Search sync 7.8.PNG]]&amp;lt;/div&amp;gt; &lt;br /&gt;
5. To get the Sys Ids, '''click''' the&amp;amp;nbsp;''Upload CSV''&amp;amp;nbsp;button to upload the .CSV Agreement or '''enter''' the Sys Id using comma separated value.&lt;br /&gt;
&lt;br /&gt;
6. As required, '''toggle'''&amp;amp;nbsp;''Yes'' or ''No'' to ''Skip Agreement Document Indexing''.&lt;br /&gt;
&lt;br /&gt;
7. Click the ''Upload CSV'' button to upload the CSV document. The ''Upload Document ''window opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task - Search Sync - Upload Document.PNG|Admin Task - Search Sync - Upload Document 7.8]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
If the uploaded file format is incorrect, then a validation message window opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task - Search Sync - Upload Document - Invalid Format message.PNG|Admin Task - Search Sync - Upload Document - Invalid Format message 7.8]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;When the Agreement is uploaded or SysId is provided, the ''File Path'' field is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;8. '''Click '''''Sync''. The ''Sync Request Accepted ''message is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task - Search Sync - Sync Request Accepted.PNG|Admin Task - Search Sync - Sync Request Accepted.PNG]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. '''Click '''''OK''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics: '''[[Agreement_Management|Agreement Management]] |&amp;amp;nbsp;[[Managing_Organization|Managing Organization]] | [[Managing_Users|Managing Users]] | [[Managing_User_Groups|Managing User Groups]] | [[Managing_Security_Groups|Managing Security Groups]] | [[Application_Settings|Application Settings]] | [[Notification_Settings|Notification Settings]] | [[Currencies|Currencies]] | [[Reasons|Reasons]] | [[Deleting_an_Agreement|Deleting an Agreement]]&amp;amp;nbsp;| [[Legacy_Upload|Legacy Upload]]&amp;amp;nbsp;|&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Search_sync_7.8.PNG&amp;diff=9560</id>
		<title>File:Search sync 7.8.PNG</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Search_sync_7.8.PNG&amp;diff=9560"/>
				<updated>2019-05-14T10:44:21Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Search_Sync&amp;diff=9559</id>
		<title>Search Sync</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Search_Sync&amp;diff=9559"/>
				<updated>2019-05-14T10:28:13Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Search Sync =&lt;br /&gt;
&lt;br /&gt;
You can search the documents that an Agreement is linked to. To do so:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Admin Task'' tile.&lt;br /&gt;
&lt;br /&gt;
2. '''Click'''&amp;amp;nbsp;the&amp;amp;nbsp;''Search Sync button''.&lt;br /&gt;
&lt;br /&gt;
3. '''Select''' the ''Entity Type ''from the drop-down.&lt;br /&gt;
&lt;br /&gt;
4. '''Select''' the ''Contract Type ''from the drop-down''.''&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task Search Sync.PNG|Admin - Admin Task - Search Sync]]&amp;lt;/div&amp;gt; &lt;br /&gt;
5. To get the Sys Ids, '''click''' the&amp;amp;nbsp;''Upload CSV''&amp;amp;nbsp;button to upload the .CSV Agreement or '''enter''' the Sys Id using comma separated value.&lt;br /&gt;
&lt;br /&gt;
6. As required, '''toggle'''&amp;amp;nbsp;''Yes'' or ''No'' to ''Skip Agreement Document Indexing''.&lt;br /&gt;
&lt;br /&gt;
7. Click the ''Upload CSV'' button to upload the CSV document. The ''Upload Document ''window opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task - Search Sync - Upload Document.PNG|Admin Task - Search Sync - Upload Document 7.8]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
If the uploaded file format is incorrect, then a validation message window opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task - Search Sync - Upload Document - Invalid Format message.PNG|Admin Task - Search Sync - Upload Document - Invalid Format message 7.8]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;When the Agreement is uploaded or SysId is provided, the File Path field is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task - Search Sync - Upload Document - File Path.PNG|1050px|Admin Task - Search Sync - Upload Document - File Path.PNG]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;8. '''Click '''''Sync''. The ''Sync Request Accepted ''message is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task - Search Sync - Sync Request Accepted.PNG|Admin Task - Search Sync - Sync Request Accepted.PNG]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. '''Click '''''OK''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics: '''[[Agreement_Management|Agreement Management]] |&amp;amp;nbsp;[[Managing_Organization|Managing Organization]] | [[Managing_Users|Managing Users]] | [[Managing_User_Groups|Managing User Groups]] | [[Managing_Security_Groups|Managing Security Groups]] | [[Application_Settings|Application Settings]] | [[Notification_Settings|Notification Settings]] | [[Currencies|Currencies]] | [[Reasons|Reasons]] | [[Deleting_an_Agreement|Deleting an Agreement]]&amp;amp;nbsp;| [[Legacy_Upload|Legacy Upload]]&amp;amp;nbsp;|&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Search_Sync&amp;diff=9558</id>
		<title>Search Sync</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Search_Sync&amp;diff=9558"/>
				<updated>2019-05-14T10:27:06Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
&lt;br /&gt;
= Search Sync =&lt;br /&gt;
&lt;br /&gt;
You can search the documents that an Agreement is linked to. To do so:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Admin Task'' tile.&lt;br /&gt;
&lt;br /&gt;
2. '''Click'''&amp;amp;nbsp;the&amp;amp;nbsp;''Search Sync button''.&lt;br /&gt;
&lt;br /&gt;
3. '''Select''' the ''Entity Type ''from the drop-down.&lt;br /&gt;
&lt;br /&gt;
4. '''Select''' the ''Contract Type ''from the drop-down''.''&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task Search Sync.PNG|Admin - Admin Task - Search Sync]]&amp;lt;/div&amp;gt; &lt;br /&gt;
5. To get the Sys Ids, '''click''' the&amp;amp;nbsp;''Upload CSV''&amp;amp;nbsp;button to upload the .CSV Agreement or '''enter''' the Sys Id using comma separated value.&lt;br /&gt;
&lt;br /&gt;
6. As required, '''toggle'''&amp;amp;nbsp;''Yes'' or ''No'' to ''Skip Agreement Document Indexing''.&lt;br /&gt;
&lt;br /&gt;
7. Click the ''Upload CSV'' button to upload the CSV document. The ''Upload Document ''window opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task - Search Sync - Upload Document.PNG|Admin Task - Search Sync - Upload Document 7.8]]&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
If the uploaded file format is incorrect, then a validation message window opens.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task - Search Sync - Upload Document - Invalid Format message.PNG|Admin Task - Search Sync - Upload Document - Invalid Format message 7.8]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;7.&amp;amp;nbsp;When the Agreement is uploaded or SysId is provided, the File Path field is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task - Search Sync - Upload Document - File Path.PNG|Admin Task - Search Sync - Upload Document - File Path.PNG]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;8. '''Click '''''Sync''. The ''Sync Request Accepted ''message is displayed.&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Admin Task - Search Sync - Sync Request Accepted.PNG|Admin Task - Search Sync - Sync Request Accepted.PNG]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;9. '''Click '''''OK''.&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;'''Related Topics: '''[[Agreement_Management|Agreement Management]] |&amp;amp;nbsp;[[Managing_Organization|Managing Organization]] | [[Managing_Users|Managing Users]] | [[Managing_User_Groups|Managing User Groups]] | [[Managing_Security_Groups|Managing Security Groups]] | [[Application_Settings|Application Settings]] | [[Notification_Settings|Notification Settings]] | [[Currencies|Currencies]] | [[Reasons|Reasons]] | [[Deleting_an_Agreement|Deleting an Agreement]]&amp;amp;nbsp;| [[Legacy_Upload|Legacy Upload]]&amp;amp;nbsp;|&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Reasons&amp;diff=9557</id>
		<title>Reasons</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Reasons&amp;diff=9557"/>
				<updated>2019-05-14T10:24:22Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Reasons =&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Searching&amp;amp;nbsp;a Reason ==&lt;br /&gt;
&lt;br /&gt;
You may want to search a specific reason for which an agreement is being rejected or a contract type is being rejected.&amp;lt;br/&amp;gt; In ICM, you can use various options given below, including the dynamic search feature, to find the desired reason.&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; To search a reason:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Reasons'' tile on the ''User Administration'' page. The ''Reasons'' page appears.&lt;br /&gt;
&lt;br /&gt;
2. Search for a particular currency by using any of the following options:&lt;br /&gt;
&lt;br /&gt;
*'''Click''' the ''Select Field'' list under ''Search For'', and then select appropriate item. Refer to the area highlighted in the image below.&amp;lt;br/&amp;gt; Search results relevant to the item are displayed with a number in bracket. The number denotes the number of reasons that meet the search criteria. &lt;br /&gt;
*'''Click''' the ''box'' to select specific item. A list of reasons relevant to the item is displayed. &lt;br /&gt;
&lt;br /&gt;
*'''Type''' relevant keyword in the ''Custom Keyword'' box to narrow your search further, and '''click''' ''Apply''.&amp;lt;br/&amp;gt; While entering a custom keyword, follow the guidelines as shown in the image below. &lt;br /&gt;
&lt;br /&gt;
Alternatively, '''type''' the keywords in the ''Refine Search here''&amp;amp;nbsp;field.&amp;amp;nbsp;A list of relevant reasons is displayed.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Searching a reason 7.8.PNG|1050px|RTENOTITLE]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Enhancing your search'''&lt;br /&gt;
&lt;br /&gt;
To narrow down your search, you can use any of the following methods as well:&lt;br /&gt;
&lt;br /&gt;
{|&lt;br /&gt;
|-&lt;br /&gt;
! '''Field'''&lt;br /&gt;
! '''Action'''&lt;br /&gt;
|-&lt;br /&gt;
| &amp;quot;...&amp;quot;&lt;br /&gt;
| '''Type''' the search term in double quotation marks.&amp;lt;br/&amp;gt; It shows existing reasons that include the exact search term.&lt;br /&gt;
|-&lt;br /&gt;
| *...*&lt;br /&gt;
| '''Type''' the search term in star characters.&amp;lt;br/&amp;gt; It shows existing currencies that include the exact search term.&lt;br /&gt;
|-&lt;br /&gt;
| *...&lt;br /&gt;
| Add a Prefix * to the search term.&amp;lt;br/&amp;gt; It shows existing reasons that end with this term.&lt;br /&gt;
|-&lt;br /&gt;
| ...*&lt;br /&gt;
| Add a Suffix * to the search term.&amp;lt;br/&amp;gt; It shows existing reasons that start with this term.&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
'''Viewing the saved search terms'''&lt;br /&gt;
&lt;br /&gt;
View your saved search terms with the following:&lt;br /&gt;
&lt;br /&gt;
*In the More Searches box, select your saved search, and '''click'''&amp;amp;nbsp;the ''Add to Favorites'' icon&amp;amp;nbsp;to mark the search term as favorite. &lt;br /&gt;
*You can find your marked favorites below the tiles.&lt;br /&gt;
&lt;br /&gt;
== Creating&amp;amp;nbsp;a Reason ==&lt;br /&gt;
&lt;br /&gt;
ICM allows you to create Reasons, to track a particular rejection involved in clause, template, attributes and so on.&lt;br /&gt;
&lt;br /&gt;
To create a reason:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Reasons'' tile on the ''User Administration'' page. The ''Reasons'' page opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Click''' the ''Create Reason'' tile. The ''Create Reason'' page opens.&lt;br /&gt;
&lt;br /&gt;
=== &amp;lt;font size=&amp;quot;3&amp;quot;&amp;gt;Details&amp;lt;/font&amp;gt; ===&lt;br /&gt;
&lt;br /&gt;
1. Provide appropriate details as follows in the ''Details'' tab.&lt;br /&gt;
&lt;br /&gt;
*'''Type''' an appropriate ''code for the reason'''''&amp;amp;nbsp;'''In the ''Code'' box. &lt;br /&gt;
*'''Type''' the ''appropriate details for the reason'''''&amp;amp;nbsp;'''in the ''Heading'' box,. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create a Reason 7.8.PNG]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2. '''Click '''''Next ''go to the ''Verify ''tab.&lt;br /&gt;
&lt;br /&gt;
=== &amp;lt;font size=&amp;quot;3&amp;quot;&amp;gt;'''Verify'''&amp;lt;/font&amp;gt; ===&lt;br /&gt;
&lt;br /&gt;
1. In the ''Verify ''tab, verify the information.&lt;br /&gt;
&lt;br /&gt;
2.&amp;amp;nbsp;'''Click''' ''Save ''to save the newly created reason.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create a reason verify tab 7.8.PNG]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Editing a Reason ==&lt;br /&gt;
&lt;br /&gt;
With ICM, you can create, search and edit Reasons to track a particular rejection involved in clause, template, attributes and so on.&lt;br /&gt;
&lt;br /&gt;
To edit a reason:&lt;br /&gt;
&lt;br /&gt;
1. On the ''User Administration'' page, '''click''' the ''Reasons'' tile. The ''Reasons'' page opens. A List of reasons is displayed.&lt;br /&gt;
&lt;br /&gt;
2. '''Click'''&amp;amp;nbsp;the ''View Record'' icon&amp;amp;nbsp;next to the appropriate reason. The ''Reasons Details'' page opens.&lt;br /&gt;
&lt;br /&gt;
3. '''Click''' ''Edit'' button. The ''Edit Reason&amp;amp;nbsp;''page opens'''.'''&lt;br /&gt;
&lt;br /&gt;
4. In the ''Details'' tab, update appropriate information as follows&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Edit reason 7.8.PNG]]&amp;lt;/div&amp;gt; &lt;br /&gt;
5. In the ''Code'' box, '''type''' the appropriate code for the reason.&lt;br /&gt;
&lt;br /&gt;
6. In the ''Heading'' box, '''type''' the appropriate details for the reason.&lt;br /&gt;
&lt;br /&gt;
7. '''Click''' ''Next'' to go the ''Verify'' tab. Verify the details.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
8.'''&amp;amp;nbsp;Click''' ''Update'' to update the reason.&amp;amp;nbsp;The updated content is displayed on the ''Reasons ''page.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Edit reason Update button 7.8.PNG]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Related Topics: '''[[Agreement_Management|Agreement Management]] |&amp;amp;nbsp;[[Managing_Organization|Managing Organization]] | [[Managing_Users|Managing Users]] | [[Managing_User_Groups|Managing User Groups]] | [[Managing_Security_Groups|Managing Security Groups]] | [[Application_Settings|Application Settings]] | [[Notification_Settings|Notification Settings]] | [[Currencies|Currencies]]&amp;amp;nbsp;| [[Deleting_an_Agreement|Deleting an Agreement]] | [[Search_Sync|Search Sync]] | [[Legacy_Upload|Legacy Upload]]&amp;amp;nbsp;|&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Reasons&amp;diff=9556</id>
		<title>Reasons</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=Reasons&amp;diff=9556"/>
				<updated>2019-05-14T10:23:33Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;br /&gt;
= Reasons =&lt;br /&gt;
&lt;br /&gt;
== Searching&amp;amp;nbsp;a Reason ==&lt;br /&gt;
&lt;br /&gt;
You may want to search a specific reason for which an agreement is being rejected or a contract type is being rejected.&amp;lt;br/&amp;gt; In ICM, you can use various options given below, including the dynamic search feature, to find the desired reason.&amp;lt;br/&amp;gt; &amp;lt;br/&amp;gt; To search a reason:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Reasons'' tile on the ''User Administration'' page. The ''Reasons'' page appears.&lt;br /&gt;
&lt;br /&gt;
2. Search for a particular currency by using any of the following options:&lt;br /&gt;
&lt;br /&gt;
*'''Click''' the ''Select Field'' list under ''Search For'', and then select appropriate item. Refer to the area highlighted in the image below.&amp;lt;br/&amp;gt; Search results relevant to the item are displayed with a number in bracket. The number denotes the number of reasons that meet the search criteria. &lt;br /&gt;
*'''Click''' the ''box'' to select specific item. A list of reasons relevant to the item is displayed. &lt;br /&gt;
&lt;br /&gt;
*'''Type''' relevant keyword in the ''Custom Keyword'' box to narrow your search further, and '''click''' ''Apply''.&amp;lt;br/&amp;gt; While entering a custom keyword, follow the guidelines as shown in the image below. &lt;br /&gt;
&lt;br /&gt;
Alternatively, '''type''' the keywords in the ''Refine Search here''&amp;amp;nbsp;field.&amp;amp;nbsp;A list of relevant reasons is displayed.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Searching a reason 7.8.PNG]]&amp;lt;/div&amp;gt; &lt;br /&gt;
'''Enhancing your search'''&lt;br /&gt;
&lt;br /&gt;
To narrow down your search, you can use any of the following methods as well:&lt;br /&gt;
&lt;br /&gt;
{|&lt;br /&gt;
|-&lt;br /&gt;
! '''Field'''&lt;br /&gt;
! '''Action'''&lt;br /&gt;
|-&lt;br /&gt;
| &amp;quot;...&amp;quot;&lt;br /&gt;
| '''Type''' the search term in double quotation marks.&amp;lt;br/&amp;gt; It shows existing reasons that include the exact search term.&lt;br /&gt;
|-&lt;br /&gt;
| *...*&lt;br /&gt;
| '''Type''' the search term in star characters.&amp;lt;br/&amp;gt; It shows existing currencies that include the exact search term.&lt;br /&gt;
|-&lt;br /&gt;
| *...&lt;br /&gt;
| Add a Prefix * to the search term.&amp;lt;br/&amp;gt; It shows existing reasons that end with this term.&lt;br /&gt;
|-&lt;br /&gt;
| ...*&lt;br /&gt;
| Add a Suffix * to the search term.&amp;lt;br/&amp;gt; It shows existing reasons that start with this term.&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
'''Viewing the saved search terms'''&lt;br /&gt;
&lt;br /&gt;
View your saved search terms with the following:&lt;br /&gt;
&lt;br /&gt;
*In the More Searches box, select your saved search, and '''click'''&amp;amp;nbsp;the ''Add to Favorites'' icon&amp;amp;nbsp;to mark the search term as favorite. &lt;br /&gt;
*You can find your marked favorites below the tiles. &lt;br /&gt;
&lt;br /&gt;
== Creating&amp;amp;nbsp;a Reason ==&lt;br /&gt;
&lt;br /&gt;
ICM allows you to create Reasons, to track a particular rejection involved in clause, template, attributes and so on.&lt;br /&gt;
&lt;br /&gt;
To create a reason:&lt;br /&gt;
&lt;br /&gt;
1. '''Click''' the ''Reasons'' tile on the ''User Administration'' page. The ''Reasons'' page opens.&lt;br /&gt;
&lt;br /&gt;
2. '''Click''' the ''Create Reason'' tile. The ''Create Reason'' page opens.&lt;br /&gt;
&lt;br /&gt;
=== &amp;lt;font size=&amp;quot;3&amp;quot;&amp;gt;Details&amp;lt;/font&amp;gt; ===&lt;br /&gt;
&lt;br /&gt;
1. Provide appropriate details as follows in the ''Details'' tab.&lt;br /&gt;
&lt;br /&gt;
*'''Type''' an appropriate ''code for the reason'''''&amp;amp;nbsp;'''In the ''Code'' box. &lt;br /&gt;
*'''Type''' the ''appropriate details for the reason'''''&amp;amp;nbsp;'''in the ''Heading'' box,. &lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create a Reason 7.8.PNG]]&amp;lt;/div&amp;gt; &lt;br /&gt;
2. '''Click '''''Next ''go to the ''Verify ''tab.&lt;br /&gt;
&lt;br /&gt;
=== &amp;lt;font size=&amp;quot;3&amp;quot;&amp;gt;'''Verify'''&amp;lt;/font&amp;gt; ===&lt;br /&gt;
&lt;br /&gt;
1. In the ''Verify ''tab, verify the information.&lt;br /&gt;
&lt;br /&gt;
2.&amp;amp;nbsp;'''Click''' ''Save ''to save the newly created reason.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Create a reason verify tab 7.8.PNG]]&amp;lt;/div&amp;gt; &lt;br /&gt;
== Editing a Reason ==&lt;br /&gt;
&lt;br /&gt;
With ICM, you can create, search and edit Reasons to track a particular rejection involved in clause, template, attributes and so on.&lt;br /&gt;
&lt;br /&gt;
To edit a reason:&lt;br /&gt;
&lt;br /&gt;
1. On the ''User Administration'' page, '''click''' the ''Reasons'' tile. The ''Reasons'' page opens. A List of reasons is displayed.&lt;br /&gt;
&lt;br /&gt;
2. '''Click'''&amp;amp;nbsp;the ''View Record'' icon&amp;amp;nbsp;next to the appropriate reason. The ''Reasons Details'' page opens.&lt;br /&gt;
&lt;br /&gt;
3. '''Click''' ''Edit'' button. The ''Edit Reason&amp;amp;nbsp;''page opens'''.'''&lt;br /&gt;
&lt;br /&gt;
4. In the ''Details'' tab, update appropriate information as follows&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Edit reason 7.8.PNG]]&amp;lt;/div&amp;gt; &lt;br /&gt;
5. In the ''Code'' box, '''type''' the appropriate code for the reason.&lt;br /&gt;
&lt;br /&gt;
6. In the ''Heading'' box, '''type''' the appropriate details for the reason.&lt;br /&gt;
&lt;br /&gt;
7. '''Click''' ''Next'' to go the ''Verify'' tab. Verify the details.&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
8.'''&amp;amp;nbsp;Click''' ''Update'' to update the reason.&amp;amp;nbsp;The updated content is displayed on the ''Reasons ''page.&lt;br /&gt;
&amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;[[File:Edit reason Update button 7.8.PNG]]&amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;image-green-border&amp;quot;&amp;gt;&amp;amp;nbsp;&amp;lt;/div&amp;gt; &lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;nbsp;&lt;br /&gt;
&lt;br /&gt;
'''Related Topics: '''[[Agreement_Management|Agreement Management]] |&amp;amp;nbsp;[[Managing_Organization|Managing Organization]] | [[Managing_Users|Managing Users]] | [[Managing_User_Groups|Managing User Groups]] | [[Managing_Security_Groups|Managing Security Groups]] | [[Application_Settings|Application Settings]] | [[Notification_Settings|Notification Settings]] | [[Currencies|Currencies]]&amp;amp;nbsp;| [[Deleting_an_Agreement|Deleting an Agreement]] | [[Search_Sync|Search Sync]] | [[Legacy_Upload|Legacy Upload]]&amp;amp;nbsp;|&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Edit_reason_Update_button_7.8.PNG&amp;diff=9555</id>
		<title>File:Edit reason Update button 7.8.PNG</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Edit_reason_Update_button_7.8.PNG&amp;diff=9555"/>
				<updated>2019-05-14T10:22:14Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Edit_reason_7.8.PNG&amp;diff=9554</id>
		<title>File:Edit reason 7.8.PNG</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Edit_reason_7.8.PNG&amp;diff=9554"/>
				<updated>2019-05-14T10:20:14Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	<entry>
		<id>https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Create_a_reason_verify_tab_7.8.PNG&amp;diff=9552</id>
		<title>File:Create a reason verify tab 7.8.PNG</title>
		<link rel="alternate" type="text/html" href="https://ici-us-wiki01.icertis.com:443/ICIHelp8.2/index.php?title=File:Create_a_reason_verify_tab_7.8.PNG&amp;diff=9552"/>
				<updated>2019-05-14T10:17:07Z</updated>
		
		<summary type="html">&lt;p&gt;IDT-3: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>IDT-3</name></author>	</entry>

	</feed>